Holiday Inn Toronto Airport East

My friend I stayed here over the weekend for a concert in Downtown Toronto. The airport shuttles were a very convenient way of getting to downtown via Union Pearson Express. All of our shuttle drivers were great people. Hardworking, respectful, and kind.Our hotel was facing the construction site but luckily we were here on Saturday/Sunday so there were no loud noises at the time but that might be something to consider.Overall my friend and I had a good stay.

Fantastic Staff and Manager. Had a wonderful sleep. I want to Apologize to the manager for that lady that was with me causing so much trouble in the lobby. She was hired by the Airport to make sure I was ready the next day to go back to the airport. She had the nerve to keep my voucher for dinner so had to pay myself. I told the airport about that lady. Once again to the manager want to say Thank You. And yes I do have a Title. I am a member of the Royal House. Wishing all the staff and manager to have a wonderful day. Cheers.!

Stayed here for a couple of days while my husband had a conference in the city.Overall it was fine. But lots of little things that happened over our stay that resulted in a low rating. We have stayed over 30 nights in various holiday inns in the last 6 months & this was probably our worst experience. So we have been pretty lucky.At this location you have to pay for parking. Even if you’re a guest or not. Which I’ve never seen before so plan for that.Ice machine on 5th floor did not work. We had a couple of cockroaches in our room & in there were some in the hallways too.The lady working the front desk in the evening was less then pleasant. I get she has a tough job no doubt. But not everyone is there to make your life difficult.We paid to have breakfast with our room & had no issue getting 3 vouchers for it on the first day. But the 2nd day they would only allow us to have 2. The restaurant was okay but the prices were crazy. $28.75 for a chicken finger dinner & $4.55 for a pop is wild. But again the staff was wonderful & we had no complaints.We loved the king suite we had. It was big and roomy as was the bathroom. The housekeeping ladies were absolutely phenomenal!!! Always super friendly & would never take no for an answer when asking if we needed anything. The pool was also great too. It was clean & my son enjoyed it very much.The experience wasn’t the worst I’ve had. But we definitely won’t be booking with this location again.

I had an unexpected stay here following a flight cancellation. The airport shuttle was efficient (every 30 minutes) and check in with my voucher was quick. I was even given a room upgrade by the lovely check in lady. The room was roomy, well decorated and had a comfy bed. There were loads of plug and usb outlets around the room, including beside each bedside.Bathroom liquids were provided on the wall, Dove brand, rather than little bottles which is nice to see as way better for the environment and less wastefully.There was a decent sized pool, which was warm, and a nice little gym.

The room is way overpriced for the value. It costs $300 plus tax for a room that should have cost $150. The bathroom was extremely small. So small I couldn’t even get in and out of the shower or use the toilet without the door being in the way. The shampoo was pretty much empty. The coffee machine had no water. Small things that just made my long trip uncomfortable. I thought I was going to a hotel that was reliable and a good environment but I left feeling ripped off. The hotel restaurant has an online menu with outdated prices that charge extra to walk down the hallway and deliver it. I asked about the menu prices on line from the QR code they gave me and I was shown a menu in person with higher prices and then the receipt didn’t even match those prices it was slightly increased again. I recommend finding somewhere else to stay because the prices are not worth it.