Kal Tire

I made an appointment for an oil change, alignment and tire rotation. When I arrived at the location, I was told I didn't have an appointment. Further, they said that if I had made an appointment at another location or for a different date, it would still show up on their system. After a long back and forth, one of the employees remembered that they had deleted my appointment the previous night - for reasons they never explained.Without any apologies, they went ahead with the work. Or so I thought.After an hour and a half they called my name, told me they couldn't do some of the work because of a wheel lock and handed me an invoice - calling it a day. They said they've had ask if there was any wheel lock when I checked in, and that I had said there was none. I was sitting literally in front of these people of 90 minutes, but at no point they came to me after finding the wheel lock to figure it out (it was in the glove compartment). So beyond a communications error, there was simply no interest in providing the services, right from the beginning.Deleting an appointment could be passed as human error, but the entire experience goes to show the personnel didn't care about the customer. They had multiple opportunities to make this work, but Kal Tire simply didn't care.

Worst experience of my life at a tire shop.Not only the customer service that is so BAD that I'd rate it zero or below if I could, but the work you did is subpar.Leaving my vehicle undriveable and stealing my property from the car (that I was barely able to recover) was the last slap on my face. After all these I don't even want to mention the sticky steering wheel that you were too ignorant to clean.I'd like to find a way to warn people to avoid this business at all cost.Just go to a local business that actually cares about the client.

Could not be more disappointed. Beware & avoid. They claim a runflat tire can’t be repaired (not true at all) and even worse my parents bought new all weather tires from them 9 years ago and claim the tires are too old to do a slow leak repair and would be unsafe. With less than 10,000 kms on the tires. What?!? Integra Tire (who are amazing) even fixed the slow leak for free. I will never go back or recommend Kal Tire. You scammed my elderly parents out of so much money. And you attempted to fixe their Toyota Avalon years ago and failed, charged them over $600 and then sent them to Toyota for the repair. When you can’t fix something you should have admitted your mistake and sent them to Toyota at NO CHARGE. Absolute scammers. Save your time and money and go to Integra Tire or Costco. I prefer Integra Tire though as they are amazing.

If you bought your tires there, they will fix your flats for free. That’s a nice perk. It will however, take them 2 days to do it. That’s less nice.

Thank you: Kal Tire. Before I went to Kal Tire I went to two other tire shops and I told them my tire was loosing air I had to take my wife to the Cancer Clinic for 2pm. They both told me I would have to leave my SUV over night and they would look at it the next day.Kal Tire on Millstream Rd came out and checked my tire and it had a screw in it. They took my SUV in right away and fixed the tire. They told me because of your situation there is no charge to you. Now this is a tire shop that is well run and clean and well organized. The staff are very professional and kind. If you are looking for an excellent place to do your tire shopping head down to Kal Tire and the boys will take care of you promptly. Thanks Bill and Lynne

Aside from desk people/mechanics who aren't being paid enough in contrast to the high prices customers pay...it's the extra effort the employees make that deserve this review. I bought tires here and in the process learned of work my lil well maintained Kia Rio needed to the tune of approx $400. I came back the following month and had that done. The wrong part was sent which added a longer wait time but I had a friend come get me...so no big deal. Shyt happens. I was NOT charged the higher price of the part that was available...the young woman serving was quite pleasant and being exhausted from my own work...I found her kind and uplifting! A couple of the mechanics or desk guys may have been having an off day but they were professional just the same. One of them (recognized me) was giving off great high energy...and on a dreary high $ bill day that felt wonderful! My car door panel had come loose on the inside and was sticking the door closed. Someone tidied that right up nice n neat and got the annoying thing 100% functional at no extra charge. In the end I paid less than the estimate I had been given prior. I work hard for my cash...this store made me feel like spending it there would be considered again in the future, thank you!

While circumstances meant that we could not keep the appointment that Seven found for us, she went above and beyond to try to accommodate a very difficult situation that arose immediately prior to our daughter's wedding.The price we were quoted for front-end work was also less than we ended up paying elsewhere, other than the tow we would have needed to get it there.We will definitely be returning to Millstream Kal Tire for future work.

Once again Jamie and the team here went above and beyond! I needed new tires, an alignment and asked them to install new wheel covers. They were extremely fast, efficient and well priced. I always leave happy!

Booked an appointment and they took keys for alignment of tires and after 1hr 15min they came back saying it cannot be done today . Asked me to come again next day. I never had such an Bad experience with any service centres in Victoria. Waste of time , unprofessional way of doing business.

Many, many thanks to the Kal Tire team at this location. In a word “Amazing”! I landed there shaken and rattled after one of my tires blew just after the Malahat.This Kal Tire team went to work on getting a plan in play. Huge credit to Clinton for getting the ball rolling, setting up the appointment and keeping me in the communication loop throughout the process of bringing my summer tires in from my Nanaimo Kal Tire location to their shop.The store manager was key in helping this plan move forward, and was a huge help in overseeing the process. (I’m very sorry that I didn’t get your name.)When I went to pick up my car, I met Seven, a very proactive and forward-thinking employee. She not only kept me up to date with the service but then developed a plan to find a replacement winter tire so that I would have a complete set for next winter. It was the end of April with few winter tires available, especially my discontinued model. She didn’t give up and kept phoning different places until one tire was found! It was like a lottery win! Thank you very much, Seven! I really appreciated your can-do attitude and positive mojo!Having a tire blow out on the highway is awful. Meeting the staff at this location was awesome! Again, many thanks for all your terrific customer service!