Monashee Saunas

Monashee saunas has multiple complaints against them on the better business bureau. Do not send them any money, he still owes mutiple customers money from previous jobs mess ups.We purchased a sauna from Kevin in October of 2021. He said it would take 12-14 weeks for delivery. After a tone of phone calls and follow up Kevin had lots of excuses to why is wasn’t done yet and continually said it would be done in a few weeks. After multiple deadlines were missed I asked for my deposit back and he refused to do so. Finally after over 6 months he finally delivered my sauna. Kevin agreed in writing to refund us $2000 as a late penalty within 2 weeks, I’m still waiting. Our sauna showed up with multiple places where there was damage to the cedar, the floor was peeling up within a week, in the contract I had paid for western red cedar floor mats, western red cedar heater guard and custom western red Cedar Valances (Value $1,000.00) all of which showed up not as cedar. I had ordered a very specific sauna heater from kevin, he had taken a picture to show me that it had shown up. However when he showed up with my sauna he had a completely different heater and apparently gave my heater to a different customer. After all this and finally using the sauna I noticed steam was pouring out the sides and getting into the wall with the electrical controls. Their was no vapour barrier between the ceiling and the walls and so moisture was getting into the walls causing the lights to stop working and who knows what other damaged to occur.