Asian

Was on my way home from skiing on a Sunday evening. Wanted Thai food but the place I was recommended/would typically go (Thai Kitchen) isn’t open on Sunday’s. Unfortunately, this place was.Order pad thai over the phone for pickup. At $22.50, it’s more expensive than Thai Kitchen by quite a bit but my options are limited and I’m hungry.Pick it up, get home and open the box to find what is essentially a regular stir fry with about a pound of bell peppers and onion on top, and some cashews, plus the tofu and noodles.Call the restaurant to let them know my orders’ wrong, and they inform me that it’s ‘their take on a pad thai’. …what??No bean sprouts, no peanuts, no scrambled egg, and their ‘pad thai sauce’ just tastes like somehow worse VH sauce from the store. The noodles are congealed at the bottom, with half of them not having any sauce at all. What it boils down to is that it’s not pad thai, it has none of the components that would make it pad thai. At best, it’s a poorly done regular stir fry.The rep, who was rude the whole time, tells me that it is pad thai and that just because I don’t like it doesn’t mean it’s not pad thai. He said they’ve changed all these components for ‘allergy purposes’.I tell him none of this is on their website, nor in the menu, and they can’t just change every part of a dish and call it the same thing.I ask for a refund, and tell them that this isn’t what I ordered. I’ll waste my time/money, bring it back, and go somewhere else, or they can make an actual pad thai.He refuses telling me they don’t do refunds, and that not liking it isn’t a valid reason anyway. I tell him that beyond not liking it; it’s not what I ordered. We do a little more back and forth before he says something like. I’m not going to change my mind, and you won’t be getting a refund or another meal, so there’s no point to continuing this conversation.At this point the conversation ends.I don’t typically leave reviews, but the terrible customer service from this place convinced me otherwise. Especially when there are so many quality alternatives.Honestly, Thai Express does a better pad thai at half the cost. Thai Kitchen does an amazing pad thai at slightly more than half the cost. With the multitude of other options, I really can’t understand why anyone would go here.To the owners, good luck.

Quite expensive. Ordered a medium Pad Thai, it was borderline unedible due to spice level, and I eat spicy food quite a bit. Would order mild in the future and spice to taste at home.

Was Really good.... their food is hard to beat in Tbay.

The lemon chicken and the fried rice here is amazing! Definitely a comfort food for me. The Vietnamese spring rolls were also amazing and perfectly crispy! Would definitely go back for these dishes!

Very delicious and the staff are amazing! The Tom Yum soup is to die for and the Pad Thai is great.

A great little gem of a place to eat. Clean and neat. Very nice staff. Food was served hot and on time. Reasonable prices for most dishes. Worth a try if your looking for a place to dine. The pad thai has there own twist and it works well. I will return again for more great food.Update! Got the dinner for 6 and wow was so good! All food was pipping hot and fresh came to about $120 clams but we had left overs for 2 days that depends on you family size.... we have 5. Well worth it and will order again!

Was craving Pad Thai and not having ordered here before I was shocked with their prices and food. 2 orders of Pad Thai $70 ! Got the food home and it was not what I ordered. No peanuts, lime, green onions, cilantro or fish sauce. They weren't even rice noodles! It had a bit of shrimp and chicken and mountains of greasy red and green peppers. When I called to complain they said that it is their take on Pad Thai ... seriously? There is not one single ingredient other than chicken that is in this dish that is in traditional Pad Thai. At least tell your customers when they order this dish that it is not traditional. Not everyone has eaten here and knows their menu. Plus extremely rude when I questioned them! Will never order there again!

I got an order of BBQ Pork Lo Mein and S&S Shrimp. The shrimp was great and is probably cheapest in town for how much you get! The lo mein was not my favourite, the noodles were a bit overcooked (may be due to the drive home) and were bland.

The best spring rolls ever!!!!!! Vegan selections - which are sometimes hard to find, extremely attentive waitress without being intrusive and reasonable prices. I recommend this restaurant to everyone.

Amazing food. Great service. Best Asian food in the city. I recommend highly. Try the pho.