Geox

I bought a pair of respira sandals here for $80. They lasted 2 months before a strap snapped off. The customer service was fantastic, the store repaired them and shipped them back for free but they will probably just break again in another 2 months. The build quality is unbelievably shoddy for an 80 dollar sandal.

Sales associate was very helpful. We were not able to get the size of the shoe my daughter wanted but the associatemade a suggestion on trying a different pair and style. We ended buying that pair. My daughter is very satisfied.

Terrible customer service. Everyone who works here has an attitude for whatever reason. Manager doesn’t seem phased about negative experience and poor customer service from someone on her team.Return policy on sale items is NOT communicated when purchasing, even cheap stores like Forever 21 will let you know you can’t return their $5 shirt so for a $70 pair of kids shoes ON SALE you’d think they would say something.Store credits are given on a receipt and expire lol because “system is always changing” so when they expire is a mystery…

Awfull customer service! The store manager is rude and not willing to help! My brother ordered a pair of shoes from the online shop in the store and paid as per staff's advice. He got a wrong pair a couple of days after. He went back to the store and contacted the head office a few times (basically went back and force). A couple of months after he received communication from the head office that all was cleared and he could return the shoes. I went on behalf of him as he was out of reach but the store manager asked me to contact the head office yet another time without even trying to search for the email they supposedly get from the head office or seeing my proof. I told her that they should figure things out between them and head office but she not only was willing to help at all but called the mall's security on me to escort me out of her shop. All I wanted was some good customer service from a supposedly good brand like Geox. I got none. We pay higher prices and I believe we deserve that. Posting this hoping this is heard so all of us, customers, get the proper service we are paying for and deserve.

I walked into Geox maple and the lady store manager ( i think so) was shouting and disrespecting the boy who also works at the store. I don’t know if the boy was at fault but the way you were treating your employee was simply unacceptable. Calling his education dumb is not cool. Doing this in-front of a customer is worse. That too continuously for more than 5 mins after which I decided to leave the store because I could clearly hear all of it. Be respectful to your employees. This behaviour should be condemned.

The Customer Service at this store is shockingly awful. I have no idea how they are still in business. I agree with the many other complaints on here about the Manager. It's a shame because the shoes are such great quality but it's not worth it. I'll be going elsewhere from now on.

I always have a good experience at this Geox location. During my visit today, Akki was very helpful and assisted me with ordering a pair of work shoes. The customer service is excellent!

I was searching for the perfect pair of shoes. Akki, a fantastic customer service rep at Geox (Mapleview Mall) ordered the shoes for me and they arrived in two days. I would highly recommend Akki and the team at the Mapleview location!

I bought a pair of Geox boots several years ago and realized that I am still wearing them through several winters and they’re still warm, waterproof and look like new. Great quality - enough to bother coming back to write a review, which for me, says something.

Keeping customers happy is something the store manager does not care about. After messing up my order and shipping a wrong pair of shoes, the store is not taking the responsibility to sort out this very internal issue with their shipping department nor refunding me. She rudely hung up the phone on me after 3 times visit to store to solve the issue.A $200 pair of shoes is not worth making your customers blood boiling. Such a degenerate manager"!The shoes could have simply got back on the display and situation handed with a happy ending. This store "manager" certainly needs help."