Shoppers Drug Mart

Half of the pharmacy's staff are great. Unfortunately the other half are unhelpful and verging on rude or perhaps just not very smart? When a pharmacists says not her concern because 'I only work on Sundays

Zero stars if I could. The customer service in the pharmacy is the absolute worst I’ve ever experienced anywhere! I personally don’t even get my prescriptions here however my mom does so I had to pick up her prescription, the employees acted like I was inconveniencing them by picking up my moms prescription not to mention the attitude I immediately got from the one employee. I’ll say it again this is the absolute worst pharmacy with the worst customer service.

Robin and her team, Adriana and Ashton., in the cosmetics department are absolutely amazing! So supportive and helpful! So knowledgeable about face care and cosmetics!Thank you guys!

I have tested POSITIVE for Covid-19 and it has been a really rough ride to say the least. I had some prescriptions I needed, called the pharmacy, not only were they sympathetic, but they offered to delivery my meds free of charge. Because they were coming out, they even were able to tag on some grocery items, such as OJ, Advil, Tylenol etc. The staff are great and so helpful. Thank you for making it a little easier to self isolate.

Decent store with friendly staff, but questionable pharmacy and overall management. I have had numerous experiences with long line ups due to pharmacy staff being in a confused state trying to help the first person in line. Friendly suggestion - maybe have someone dedicated to dealing with the customer challenge and have one of the other four pharmacy members moving the line along? Today I tried to refill a prescription over the phone, numerous times between 7 AM and 10 PM - using both my landline and cell - but get dead air and then hung up on every time. How can your phone be down for an entire day? I am giving up at this point and will try Rexall instead.

Talk about incompetent staff and Manager. Don't buy electronics from Shoppers esp. this location. I found a better tablet for $100 cheaper. So much for supporting Canadian stores! I wanted to purchase 2 Electronic items from this store on their bonus points redemption days. I was there on a Monday and was told if I returned on Thursday I could benefit from their seniors discount as well and put the items on hold. When I returned on Thursday I was told I needed to purchase another $30 to get the higher points benefit. While at the register it appeared something was wrong, and an older rude lady came over to assist and told me that promotion ended you can't get the points benefit. I said that I was told I could, she made a couple of snarky comments and I could tell she motioned something behind my back to the young girl helping me. This is their mistake and I'm getting attitude! Some people shouldn't be working! I asked for the Manager, who then tells me again the discount isn't working because the points program ended the day before. I explained the situation again to him. He tells me he must have misunderstood originally, no apology or option to try and rectify their error to make a customer happy especially a senior who is on a fixed income as he just stood there staring at me. I drove from Georgetown twice and will be a third time when I return the purchases .I was there for 1 1/2 hours for nothing!

I switched from rexall because they were unorganized little did I know this place is much worse. It a waste of time to even call and explain things to them. Their auto refill program is a total joke. Just a scam to try and get you to buy more then you need and when you call them they say we will place it on hold then text the next day saying it’s ready smh. Call back and they blame head office. No one take accountability for their actions. Stay away from this place it’s a disaster. On to the next pharmacy.

I dont understand the negative comments on here about the pharmacy staff. This week I had a problem getting my medication from my doctors office. This lasted all week. The pharmacy staff were so polite and helpful and resolved the situation for me. I found them very professional and personable.

The pharmacy customer service is certainly disappointing, extremely rude and one employee in paticular has absolutely no customer service skills! Definitely contemplating taking my business elsewhere