Regional Hospital Saint-Jerome: Emergency Department

I was waiting during more than 15 hours. Nobody professional, Nobody take care of patients, Nobody description about situations. Just waiting waiting waiting….

Bravo pour le service à l'urgence, les infirmières en pédiatrie son des anges merci à Chantale,Adrianne et tout les autres qui se sont occupés par contre le docteur Petros vafiadis ne suis pas ses patent après opération

Après 2 jours d' empoisement alimentaire, 811 nous suggère fortement d' aller à l' urgence pour se faire hydrater. Mais quelle arrogance la fille aux triages. Pas envie de se faire crier après quand on est malade. Si on avait le choix on ne serait pas venu. Et l' évaluation de 811 et le triage n' a pas la même sens d' urgence à ce qu' on constate.

Made a serious complaint 2 years ago the CEO contacted me and said they’d address and, now exactly 2 years later is still an issue. Reception staff refuse to speak English, reception staff hang up on callers calling in and pressing the extension to get English speaking receptionists. Receptionists will not take any accountability, do not give their name when answering the phone, are extremely rude, condescending, racist and will not transfer you or assist you in any way if you are anglophone. This is EXTREMELY DANGEROUS AND NEGLIGENT! This is also a huge Human Rights issue as EVERYONE in Canada deserves the right to health care!! I will be contacting all avenues necessary for this to be rectified for others as, this is not right and, as the CEO has done nothing, they blatantly don’t care like their reception staff. Have surgery upcoming and, had I not been on a FB group to know I need to get a Covid test prior, I would’ve showed up without one as, the person who called me to tell me the date of my surgery never gave me that information except the date of my surgery and said she’d call back next week with more information. I had to painfully call back a week later as she never called back and get repeatedly rudely spoken to and hung up on until I got her and asked if I needed the test and how I call or book the test. I also didn’t even know my surgery or check-in time only the date she told me prior and she said she’d call me back and it was the next week at 3:50pm when I called so, she didn’t call me back as she said she would and, gave me attitude when I called her back. She also said she gave me the number to where I call to book the Covid test but, how would I have gotten that number if, she didn’t even tell me I needed a Covid test and still didn’t even know what time I check-in for surgery?! (LIAR!!) This hospital is EXTREMELY DISORGANIZED with health care workers that, shouldn’t be health care workers - key words being care and they blatantly don’t and is also likely why it’s being reported on media that there’s HUGE issues with Covid outbreaks because, they give zero information or take the time to ensure patients and, their own safety. Awful, awful 2.5 years of dealing with this place from start to end!

Il font leur possible , malgré le manque de personnel.

Plus 16 de heures d’attente sans avoir été pris en charge ou diagnostiquer par un médecin. L’infirmière au triage est extrêmement arrogante et montre très peu de respect envers les patients (crie sur les patients, laisse attendre les patients au comptoir de triage pendant qu’elle commande son SubWay, etc.). Un des patients dans ma salle d’attente a perdu connaissance et il a fallu 10 minutes au personnel soignant après l’avoir appellé par son prénom a plusieurs reprise pour enfin décider de prendre action et le laisser s’écrouler a terre par manque de compétence du personnel soignant lors du transfert du pateint vers une chaise roulante. C’est honteux!Ce système de santé honéreux pour les contribuables et absoluement non efficace est une honte. Cet hopital doit absolument commencer a se poser les bonnes questions en terme de festoon des ressources et commencer a se diriger vers un système proactif.

Plus 15heure d’attente.est la personne de triage ,elle crie au gens c’est pas normal , je pense elle va donné plus de rendement si elle travail dans un établissement pénitentiaire , Cuba comme pays pauvreLeur système sytème de santé plus avancé que nous, prendre d’un exemple d’un pays pauvre pas honteux , la honte c’est de reste croisé les bras son faire une action correctif ( le drôle j’ai appelé le service à clientèles m’ont dit .il y’a un seul médecin de garde, chris