Imperial Eyewear

Derrick and His Team provide outstanding customer service, All of The Time! During the pandemic he still managed to help me out with my broken glasses, found a way to provided me remote touch-less service even though he didn't have too! Way to go Derrick. I've been coming to Imperial for 10yrs+ we wont go anywhere else - definitely the best place in Town. Thanks

Great selection, great staff. The only complaint I have is there is not enough selection for very young children and toddler size glasses, but that is that way everywhere in Chatham.

Staff was pretty friendly and helpful. I bought 2 pairs of glasses. The same frame but one normal and one sunglasses. The normal pair I couldn't see out of unless I tilted my head back. I mentioned how they fixed the issue at other places but they couldn't seem to get it after I went in 3 times. Ordered a pair online instead and can see perfect. Would have been 5 stars but my issue was never solved and feels like my money wasted.

My mom had an absolutely terrible experience today. We have been loyal Imperial customers for many years but I think that will now change. My mom went in last week and ordered prescription sunglasses as she had misplaced hers. She asked if they would be in before her two week sun vacation. She explained if not, she would not order them as her script was due to be updated and she would just wait until after. She was told yes no problem they would be in before she left. Today she goes in to pick up and is told they will arrive the day after she leaves on her vacation. Sorry, was all she was told. Really disappointing customer service Imperial. If you promise something, you should deliver. For some reason if you can’t deliver on your promise, you should at least try and do something to help or make the situation better.

Won't go anywhere else, been going here for years. Top notch customer service, won't leave un-happy.

I have an eye doctor here and I also have gotten all of my eye glasses here and the doctor is very good and honest with you. I have glaucoma for 11 years and I just found out that I have dry eye syndrome and I have also been told about the cataracts that I now have and tests every few months to keep an EYE" on my situation."

Imperial is a fantastic place to go if you need new lenses or glasses. The people there are always willing to give you a helping hand and do their best to get you exactly what you want.

Derrick and his team are A plus. We have been purchasing glasses from him for 25 years plus, always a positive experience for the whole family.

Very helpful! I've been there several times now, purchased different glasses and the staff is extremely helpful. They always go above to make sure your taken care of. They helped fit my glasses and after wearing them for a bit they were not quite right. I stopped by and they tweaked my glasses, told me if they were still not right stop by anytime.

Wouldn't go anywhere else.The staff here take care of their patients / customers. I broke my frames in half 2 days before they announced full lockdown due to COVID. Because of the uncertainty of when I'd be able to get my glasses replaced (frames needed to be ordered), they made sure I had a pair to put my lenses in in the interim so I wasn't left without during such an uncertain time.