CIBC Branch with ATM

Helpful lady named Wendy at the front desk. she was amazing and made sure we were helped. She was thorough and went through the process of patiently helping us out. Line moved fast. No complaints

Why is a bank closed on a Saturday? There are no CIBC atms in the downtown area except for this bank...

The ATM at this location is often unpredictably closed. The door is simply locked with no posted sign about this inconvenience. This CIBC branch is a disservice to downtown Hamilton.Update: No change. Doors to enter the ATM were locked at 9:10 pm, 25 March 2021. No signs posted, no security guard in sight.

Consistently the worst customer service I’ve ever encountered. Until they find out your interested in their mortgage rates. Rude, condescending, patronizing, arrogant frontline staff. The supervisors in charge of the tellers are incredibly dismissive and short as well as unhelpful and I believe they set the standard for the general attitude. While the downtown main branch is by far the worst, I’ve noticed that this seems to be an institutional problem. You find the same lack of willing helpfulness across the city as well as on the phone with the call centre reps. This bank is more interested in playing the numbers game, I think they prefer their small/medium business clients and just ‘bank’ on the apathy of the Canadian public. For well we know it’s a pain in arsenhole to close a checking account that direct deposits call home, bills are automatically withdrawn from etc...I finally made the switch to TD for my basic personal banking, ie checking/savings/joint and then Scotia for the line of credit/mortgage and iTrade account. I really can’t believe the stark difference in how I’ve been treated with TD and Scotia. I have been to a few different branches and made several calls to both at this point and I am embarrassed I waited 7 years, putting up with the piss poor attitude of the CIBC team. Yikes. (Just for the record I’m not one of those people that constantly go into the branch and complain and whine etc... I never once express my distaste not distain for CIBC while I was a client, not my job to give honest feedback that they can ignore)

Having never dealt with this branch and being new to Hamilton, Maureen made me feel extremely comfortable and welcomed. She was engaging in conversation with an enlightening sense of humour, but at the same time, on top of business to get customers in and out.She is without question the best CIBC Rep I've dealt with to date.Due to her amazing level of customer service despite a pandemic - I highly recommend this location to anyone looking for a friendly change of pace!Great job Maureen!

They are really really really unprofessional, they made me come four times just to change my account to student account, then they still charged me a service fee 29.95 every month( I noticed after 4 months) which I should not have charged for as a student . When I went back their excuses was( my account was not changed to student account) and I had to go back and spend another 3 hours sitting in the bank ( again . Their excuse was, the system was working slow). It’s really really frustrating. I don’t recommend. I decided to close my account. I can’t handle this type of bank. Wasting my time. Did not do their job properly.

The worst bank in all of Hamilton so unprofessional telling me my cheque will go through in 4 business days now we're on the 5th day plus there security always on their phone with earpods in them that looks real safe for customers

My main bank, great service but can be a bit of a wait when busy

Very helpful staff at this location. Never had a problem with them. A customer service representative helped resolve an issue I washaving with my online banking and guided me through it.. Now I do my banking using a cibc app instead of using Chrome. .Thank you Riddhi for your assistance.

Never had an issue with this location. Lineups may be slow moving at times, but never have any problems.Those who complained about ATM doors being locked in evening's, need to realize that due to homeless/addiction running rampant, there had been numerous times that paraphernalia found, people sleeping between doors, and also attempted robberies.Hence why security when is open, and why doors are locked at night.