HSBC Bank

If I could give no stars I would. Michael T. Lai located at their Call centre on West Broadway has provided awful service. I went to complain to his manager who was never available. Just called again and was disconnected. Awful representation in the service industry.

Terrible customer service, opened a Premier account during a promotion but instead of a year's free trial, they started charging me $35/month after 7 months. When I tried to pay off a credit card bill, they lost my money for almost a month and charged me $70 in fees for it to be returned to my account.

I really want to give this branch a ZERO if I can. The service is extremely slow and the manager H is very rude. She is not familiar with their banking product and asked to charge me for ordering checques that supposed to be free for my account. Also no problem can be solved at this branch and totally wasted my time. Go to other branch or use call center if you can!

Went in-branch to verify personal documents for a credit card application. Juan Gomez was very helpful during my verification process, and also informed me of other HSBC products that might be helpful for my financial goals. I would definitely come back for my future banking needs with HSBC.

I came into this HSBC branch today to transfer money to an overseas account. The appointment was booked well over a month ago as I required the money transferred and received at a specific date. I met with a HSBC senior representative for over 1.5hrs. This person had no clue how to do it, was incompetent and lacked the knowledge expected of someone in their role. After asking her if someone else could help she said no. After she had (accidentally) blocked my bank account and having to call head office to re block it I resorted to asking the front teller to assist. The teller helped me do it and I was charged $170 once the transfer went through!! I will never bank with HSBC again.

Sophia is a very experienced manager ,l have been served well. I recommend her.

The bank teller that I spoke to earlier this month (Angela) was friendly, but this branch didn't seem particularly familiar with HSBC Jade services. Given that this HSBC branch is just a stone's throw away from False Creek (where all property owners are millionaires!) I was a bit surprised at this discovery.

Worse service u can get frm a bank. No smile in any staff. It's all about why they can't do the job.I was put to a trainee and every two minutes, he had to check with the manager in a cubicle. It took 45 mts to get my job at the counter. No officer bothered to help. Later found my job was not done.

Was helped by a very nice and knowledgeable teller named Angela for a routine transaction. I’m not sure why there are so many one star reviews on here!