J&H Builder's Warehouse

It has been more than 3 months which we placed the order and there is no infor updated for us when our window could be in production. We had hoping the manager could contact us and assist us. It is really frustrated. The order number is 506755. Will update the status and my feedback when someone could help.

We bought windows and installation through J&H. After installation we noticed that 10/11 windows were damaged on the inside casing. 9 Months later, after 3 inspections (including the manufacturers), we are still waiting for a resolution. After sale service and communication have been lacking.Edit:After the initial review, I was assisted with an expedited satisfactory resolution to the problems.

We decided to replace our long rickety fence last summer and to go to a fence specialist for this specific job. After a bad experience with one company in the city that specializes in fences (which never delivered a quote, didn't return calls, etc.), we contacted J&H about a fence quote. What a breath of fresh air. This was at the end of summer, and J&H was able to complete a quote asap, design a huge fence (about 200 feet horizontal build), and cue up one of their installers to do the work, all before the snow began to fly. It was a major project, and they delivered. Their team of staff are very friendly and professional, they took care of all details, and made the process easy.

Thank you J&H! Darren at the project desk did a great job getting our order together, Danny and the dispatch team did a wonderful job getting my order delivered fast and efficient. Don't hesitate to use J&H Builder's Warehouse for your next project!

Go somewhere else if you can. Yard guys are rude and will treat you like dirt under your shoe.

I really held back in writing this review because I was hoping for a better outcome but a year later our issues with J&H remain unresolved. During fall 2020 we had decided we wanted to install new windows in the basement of our 1970’s bi-level house. The salesman seemed helpful, I explained our situation and he was eager to assist us with our window replacements. Because of covid we did not have an employee from J&H come to our house, and were advised that if we provided appropriate measurements that they could manufacture the windows for us. We submitted what the salesperson asked for and we received a blue-prints of our windows. I understood very little of the blue-prints as I am a nurse and have 0 knowledge of window construction (my husband a welder so not much help either) but they looked like windows, the measurements were accurate, and I trusted J&H’s knowledge and expertise in this area to deliver what I had asked for. 6 weeks later our windows were completely unusable for our instal they had something called a ‘nail fin’ on them which is only for new build construction. After much complaining to managers and poor poor salesmanship on the part of the J&H employee we were advised we could ‘re sell the windows on kijiji’ or they would discount our new windows we had to reorder $300 dollars, not even the price of an entire window. Now a year later we have new windows (that did come damaged but at this point we were beyond over dealing with J&H) and a set of windows - that we paid full price for and they agreed to help us resell at very reduced price - just sitting in their warehouse somewhere. I WILL NEVER USE J&H again! Cost us thousands in a mistake with some care, guidance, and expertise on their part could have been completely avoided. We plan on building a house in the next year or so here and they lost out on a ton of business.

We have AllWeather Windows in our house and they use a rather unique clip to hold in the retaining bar. Two of these clips have broken over time and I tried looking all over the city for them at several big box suppliers that are reps for this brand of windows. After my second attempt at my second store I was about to give up in getting any, the sales staff at both stores didn't know what I was talking about and in fact were rather next to useless". The manufacturer itself was no help either

As we celebrate our one year anniversary living in our lovely new home, that J&H built for us, I would like to reflect on our experience. From the initial meeting with the salesman, Jon, we knew we were in good hands as he was keen to provide us with friendly courteous service and ensured our questions were answered in a timely manner. Amy and Ashley, who assisted with the drawings, were always prompt with making adjustments and changes to the house plans, when it was requested of them. Their kind and friendly disposition came through when dealing with us. We were also fortunate to have the construction manager Clay on our team from the beginning of this project. His knowledge and expertise in the construction industry was very helpful. Once the preliminary steps of the build were completed, interior finishes chosen with the assistance of Brooklyn, the crew were ready to start. As this was the first house we have ever built, we felt very fortunate to have (who we consider) the most valuable member of the J&H team working with us for the remainder of our project...Claude. Words can’t say enough about the incredible value he brought to this project. He was always only a call or text away to answer any questions or concerns that came up. His attention to detail and construction experience was extremely useful to us when he was able to foresee an area of our house plan that needed to be addressed and changed. We are forever indebted to his work ethic and knowledge.We would highly recommend J&H Builders to anyone interested in building a home.Mary Lou and Darrell

I have been a subcontractor for J&H for about 4 years. Recently, things changed dramatically for me and I was no longer able to do work for them. We were able to give 4 days notice to finish a couple of big projects and sent the last invoice May 27th 2023. J&H pays their subs monthly (ever since the lockdowns when it used to be bi-weekly) and when I went to pick up my last cheque last Friday (on a day banks were closed due to the long weekend and bills are due) it was shorted about $7,000. I have reached out to J&H about the discrepancy, to which they answered that I would get my money when they decide and after they charge back a lot of things they say needed fixing". They will not send detailed reasons for these charge backs. They had a month to reach out with any issues

I'm a regular, repeat customer for my medium to large renovation projects. The heart of J&H is its team members, and no matter who you talk to, the staff are always looking to ensure your needs are met. They have knowledgeable staff who can provide specific services and offer advice for your home renovation needs. J&H always provides competitive pricing compared to the other big players, yet they give you that personal touch that's always welcomed. Delivery service is prompt and undertaken with care to ensure that products are not damaged upon arrival. I have nothing but excellent experiences with J&H. I live on the south side of the city, but I am more than happy to drive to the north end to give them my business.