Fabricland

Rude staff yelled at my elderly mother because she could not wear a mask (and is exempt) due to her breathing condition. I don't know how exactly you train your staff but keep them under control. Incredibly unprofessional, very rude, and discriminatory to say the least. She was trying to support a local business but it looks like she should have just supported amazon instead- and she will in the future. Shocked to see that kind of behavior coming out of an assistant manager as well, I've seen better customer care at McDonalds from teenagers.

They are very expensive. Other than that I have no complaints. I haven't encountered any problems with the employees as some others have stated. They were very helpful when I came in to buy some fabric. They have a great variety of fabric so they're definitely the place to go if you're having trouble finding something specific. Do be warned that the price is very steep for most of the fabrics. Look for sales.Update: if your buying $50 of fabric or more, or if you think you'll be coming back again, the membership is very reasonable and really reduces the price of your fabric purchases

if you are goth/alternative and below the age of 40 dont go here. staff are rude to you, follow you around, and glare at you.litterally dont understand it. I guess ill order online :)

I was in the store for fabric, thread and buttons. It will be the absolute last time for me. I wasn't asked for my membership and I have been a member for over 40 years. The staff in this store are extremely rude INCLUDING the manager. Then wait in line for 25 minutes to be served because the cashier was going through the flyer from January and repremanding a customer for not coming in last month. WtH wrong with people. A till was free for another staff member to serve the new lineup. Never again, disgusting staff and disgusting service. Good bye fabricland

Excellent Service; the staff is so very friendly and always willing to help. The sales are tremendous and the store very clean and organized considering the amount of stock they have to deal with. A great store and glad we have it here in Chilliwack.

VERY helpful and knowledgeable staff! AWESOME array of fabrics. Some of the prices seemed a bit high, but I guess that's just someone over 65 thinking of where things were at years ago. Be sure to buy the one year discount card if you plan on doing much sewing.

Terrible staff, incredibly rude. The arrows on the floor (due to covid) are absolutely horrendously laid out, I could not understand where to go. Everything is so squished together, the shelves are no more than a foot apart. Overall being in this store was an absolutely terrible experience, and left me quite upset. I hope that management fixes these problems and gets new staff.

Unbelievable. Staff was extremely unpleasant. Rolling their eyes when I asked for help, raising their voice and just downright rude to their customers. The last few times I've been in have been dreadful. I'm very displeased with my recent visits and I won't recommend to my friends any time soon. I hope they know that their poor attitudes are hurting their business.

Dropped by this Fabricland in the hope of finding some ribbons and tissue for gift wrapping we have to send oversea and with shipping issues better be sent early. We came in at 5:45 pm and was at the counter by 6pm when they close. Linda at the counter was in a big hurry to leave, it was written all over her face and how she treated us. They were offering like 50-60% discount on some fabrics if you have a membership. Linda wanted us to pay full price just because we didn't have one and of course she was not willing to wait a few extra minutes while we apply for the membership or use her own as other places do. Just dropped most of what we had and got what was not discounted by membership. It shows a total lack of caring for customers and making a small effort. Could have become regular customers but I will just stick with Amazon, much better prices and no need to deal with sour people like Linda who when asked nicely for a bag, gave us a cheap clear plastic one and at first wasn't even gonna give one instead of giving us a casual Fabricland bag. Then you wonder why brick and mortar shops are closing down, because of unmotivated and uncaring employees besides other reasons. Another employee named Kenneth i think on the other hand was very polite and respectful when asked a question and showed he was happy to help. Still gonna leave it at one star because of the whole experience but shout out to this gentleman for being respectful and showing care.

won’t go back. staff we unknowledgeable and very rude. also very over priced!