CIBC Branch with ATM

Excellent customer service from Angela Fayad I rated her 10/10 ..161-97street

Worst. Bank. Ever.Run far away from this bank and it's awful management. Angela Fayad should be fired for the way she treats people. The reviews speak for themselves.

Awesome Customer Services!I needed to withdraw some money with a variety of bills, I came to this CIBC branch (16135 97 Street, Edmonton) on on Dec 29, 2022 around 12:30pm, after being treated rudely at an other CIBC branch. The ladies at front counter listened to my needs and put in extra effort to find new bills for me. Greatly appreciated!

This is the best bank in town! The team is personable , polite, and always available to help clients. I would give a 10/5 if I could! Ppl only come on here to give awful reviews. If clients took the time to share the positive this branch would be rated 5/5!

The Staff is friendly and very helpful, my issue was fixed very quick and they were willing to help,highly recommend ⭐️

Excellect Service, It took quite a lot of effort to fix my issue with ID. The branch manager and teller did not give up until my issue was resolved. A great branch to complete you banking needs.

Went to the bank today to get a new debit card. Got helped by cynthia and I found her to be very rude the whole time I was serviced, seemed like she didn’t even wanna be there, a regular customer walked in and she seemed more than happy to help her. She also threw my new debit card right on the counter so carelessly. Safe to say I won’t be back

Worst bank ever! The financial advisor Lucky is incompetent. The branch was good when it was run by Terry but as soon as they changed it to Angela it went down hill. The front staff I have no issues with. It's the financial advisors and manager.I have put in a complaint how my supposed financial advisor was no help to me but I am aware that the complaints really don't get addressed so I am hoping through this review people will be listening and use another bank. My financial advisor, Lucky, if you want to call her a financial advisor would not even process a RESP withdrawal for me. This is ridiculous considering it is my money and I had all the information available for her to complete the form. Because she wouldn't do it I went to another branch they had no issues proceeding with the info I had but they did not have access to the Imperial account only my financial advisor did. I am pulling out all my investments and going somewhere else.They are the worst especially the Namao Branch under the management of Angela and now new staff of this branch. I don't care how long I have been a customer with them. If I could I would give negative ratings because even 1 star is way too high for them.

Baha has been my advisor for long time and he always delivers, if u want to see someone who is knowledgeable and provides good service go to Baha, won't be disappointed

They love to chat. It's great when you're in a line up to the door and only 2 tellers. A little less talking and more banking. Waiting in line for 25 minutes and still in line is ridiculous!!!