U.S. Customs and Border Protection Office of Field Operations

I met one of your pilot agents at an event in Hagerstown Maryland this past weekend. He was very cordial, knowledgeable, and professional. A fine example of a professional LE pilot. Seemed like the right kinda guy for the complex and thankless job you do as an agency. A pleasure meeting you Mr. Oakley.""

I am at the Detroit bus StationArrived about 11:30 amDepart about 12:00 pmThere are 4 BP AGENTS standing here goofing off like it play time for adults, Thet look more like there on break than working they have moved 25 ft from there original standing break location.I SEE MY TAX DOLLARS HARD AT WORK!!!!

The sorriest border in America, they was rude and unprofessional. Don’t travel through here!

Completely disrespectful. First time crossing was limited to 2 weeks due to not knowing I needed a return ticket, which is understandable. Second time crossing a year later: I come totally prepared with a return ticket, as well as a tenant agreement and doctors note to prove I will be returning to Canada. Still I was harassed and treated like a criminal as if I was trying to live in the US and take their jobs and money. I explained that I’m a student on disability and needed to return for doctors appointments and surgeries. I was met with unacceptable comments from the officer about how I “just take money from the government”. Completely ignorant and disrespectful. These officers need serious training.

i believe that us custom are from different planet, cause they have no respect at all, zero respect, and i'm going to have a permeation from the court to record them inside thair facility, so i can prove what i'm saying, especially white folks.

For Detroit Customs officials the words please, thank you & have a nice day have fallen out of their vocabulary completely. Who trains these people? Although, why should adults need to be trained in basic courteousness & civility? Another great reflection on Americans greeting foreigners & returning cutizens. Pathetic!

If there was less than one star I would use it. Coming back to U.S. with horse we were told by trainer in Canada that we had the necessary papers to cross border to home. Arrive at tunnel on Sunday. Told by customs that they didn't know the rules and one of the men said they would call the vet. We waited and approx. 29 minutes later he said go ahead and have a good day". 1 MONTH later my friend is notified she brought horse over illegally. Man came to farm and explained to her that she needed border vet to check horse. We explained we didn't know and border officer said he was calling vet then let us through. Seems they should have known their own rules and regulations. Vet at bridge looked at horse

Respectful and professional will always remember.

Very rude, the act like Gods