Saks Fifth Avenue

Amazing luxurious collection of clothings. Just name the brand and they have it. As I say, it's original Sask 5th store, so does not offer low in price options of clothing, shoes, bags etc. but best in quality and collection for all exclusive brands including Gucci, Prada, Canada Goose, Louis Vuitton, Burberry and 100 more. They have sale too for many brands and worth to check if you care about style, fashion, and quality. Anyway, we all got one life, and it's worth to try one luxurious brand once in a lifetime!

I like the store vibe. The location is small and convenient. However, the customer service is a hit or miss unfortunately. Sometimes there would be no one around to help and the entire floor would be empty. Also, I had unpleasant experience with online return - they didn’t complete the transaction and I couldn’t get my money back for a long time until I realized there was something wrong done by them. Only after calling Saks multiple times, coming to the store and talking to countless reps and convincing them to actually look into the issue they found out that the person accepting return forgot to hit some button on the computer to actually complete the return. Everyone was telling the same thing to me - it takes time to get refund etc. But due to the specific of my job I can easily determine if there is something wrong. Beware when returning

Today I went to Saks with the intention on purchasing a byredo fragrance. I went to the counter and it took a while, but someone came to help me. I asked to smell, gypsy water by Byredo. The associate found the tester but it was completely empty. She tried to spray some of it on a card and there was nothing left. She called over another associate, she told me just to buy the fragrance over and over. I said I need to smell it and have it on my skin to see how it reacted etc. she didn’t really care about that. I asked if I could return if I didn’t like it, she said no, not if opened. So I need to but a 300.00 fragrance without smelling it ? She said yes, sorry and proceeded to walk away. As I was trying to shop the store she went and talked about me the other third associate who then approached me to ask if I needed help. Then I also asked the other associate her name, same response and walked away and would not speak to me. She said I am making her uncomfortable and wouldn’t provide her name at all. I am so disappointed with this service I was given today. I am shocked by it, I was just a customer trying to purchase. It was made impossible. Saks has been my go to place but at this point I will just try and find a different place. I don’t think this is a great representation for the Byredo fragrance Very disappointing.

Limited choices practically none, in casual clothing for women. No one around to help either. One salesperson kept looking at clothes rack as if avoiding! At least that's the impression we got. In my view expensive compared to other department stores.

Was here today- Sherway location2 team members just shopping for themselvesNeither of them said hello, can I help you etc.terrible customer serviceRegional sales manager needs to retrain the 2 sales associatesBoth went into the back, as I was walking around the shoe area.

Elaine helped me with my perfume purchase! She was wonderful! I will be going to her for all my perfumes!

Have bought at both locations. Loved the staff and the experience. Over the holidays, hubby and I bought each other perfume for Christmas, and we were given a promotional gift card. Jan 02/22, we came to this location to use the gift card. While we were looking, Kirsten approached us, said hello and to let her know if we needed assistance. As we were looking I asked her if our promotional gift card was still valid (dated:1/1/22). She did say it may be expired but if I wanted something, she would help to re-instate the value. She recommended maybe the one item I had tried earlier…she said it looked it nice on me, and hubby agreed.She went above and beyond to give us the $125 credit from the gift card.Thank you Nona for giving us the gift card, thank you Kirsten for helping not loose the value of an expired card.Have a wonderful New Year!See you soon!

Purchased a Canada Goose parka with stellar customer service from Carl! I would highly recommend this store and particularly Carl, very knowledgeable and helpful no pressure sale!

The store is operating and presenting as if it is on life support. Social Media feeds are no lknger maintained or current. The brand is so much better than this and I do hope that Saks in Canada can find its way soon.I'm always underwhelmed when Sales Associates spend more time on their phones scrolling to avoid any customer engagement. Sales Associates are critical drive results and create guest experiences.Displays and merchandising at Saks Sherway have taken the minimalist vibe to a whole new level.This location has all the potential in the world. Leverage your space, leverage your brands, create excitement with visual merchandising and this store can be a vibrant and successful location.

Great quality and service. The sales are great for elegant dresses. I found a simple long off-white dress as my wedding dress.