Linen Chest - Siège social / Head Office

I would give this company zero stars if I could. I purchased 2 sets of Palladio Sheets on Aug 28, the original price was supposed to be $249.95 a set, which I got on sale. I have only used them once and the sheets have little cotton balls all over the surface. I tried to return them to the Pinecrest location this morning but was told they have been washed and used and could not be returned. Yes, they have been used, once, however, it's obvious the product is defective. Regardless of their return policy, if there is an obvious defect in a product, the product should be taken back. A company who does not stand by the products they sell should not be in business. I will never buy anything from this company again. I suggest anyone thinking of buying sheet sets from this place to think twice before doing so, their products are junk.

Item shipped in a damaged box box that was far too big with no padding. Three emails to get permission to return the item. No return address on the web return page. Called Customer service to get the right address for return. Hit the ENGLISH button and got a French recording that someone wasn't in the office. Left a message in English with a cell number asking for a text. First and last purchase.

Has a Hunter Douglas distributor we turn to this Linen Chest head office to get some replacement hanger brackets for our curtains. The situation is when we bought our condo, the curtains were there so we did not buy them personally. Recently some workers unfortunately broke four brackets not knowing how to dismantlement them. The lady we spoke to at this head office was totally unresponsive to our situation. Because we did not have the original bill of the product she refused to serve us even thought we were ready to pay for the brackets and not want to surf on the 15 years warranty that comes with the product. We ended up calling directly at Hunter Douglas and they proposed to call....Linen Chest!! We explained the situation and ended up getting the appreciation of the clerk about Linen Chest store '' Ho I see, they will not serve you because you are not one of their customers...your are not the first....pleas call this store instead and they will help you...'' ....we did....it worked....Thank you Hunter Douglas....-1 star for Linen Chest, will not buy there for sure....

Ordered product Dec 26 2022 it is now over 1 month and I have not received the 5 items I ordered. Customer Service does not respond to inquiries. I will not be ordering on line from them again - where's my products I ordered?

After being a long-time client of Linen Chest I was dismayed this year to find that two products I bought from them were below par. What surprised me even more however, was how poorly multiple representatives of the company treated me after I tried to get help. Time and time again my problem was tossed aside and continuously handed over to Linen Chest employees who treated my concerns as if they were a joke, when in reality my daughter was allergic to one of their products. I was made to take a day from work to travel to their store to finally resolve the issue and when I got there I was laughed at and sent away. I cannot tell you how hard I tried to get a company representative to listen to me only to be ignored. I would not recommend this company to anyone, they do not care about you as a client. Linen Chest has lost a client who has been loyal for over ten years. Utterly disappointing. If I could give less than one star I would have.

We shopped at the Vaughn store on Sunday. The moment we walked through the door the Staff was friendly and attentive. The store is clean and very well presented as well. Nothing was too much trouble for Dorna while helping us. She was pleasant and knowledgeable.We purchased sheets, a duvet and duvet cover, a decorative pillow and some linen spray. Everything about this experience exceeded our expectations! It was well worth the 50 minute drive. In the days of big box stores and lack of staff in most retail stores Linen Chest is a breathe of fresh air!!Thank you for exceeding our expectations.Sharon

I hear people on line and not receiving their order. Sorry to that. My wife ordered place mats from the store in Mapleview Mall a month ago. Payed 30.00 and now it’s been too long. My wife can’t even find her receipt because it’s been too long. The people at the Mall location did try to help. And failed trying. We will never buy there anymore.

What I received was clearly not a brand-new product. I ordered a new" set of plates

I made a transaction online 3 weeks ago and Linen Chest hasn't shipped it yet. I mean... Come on, how long do I have to wait just for my order to be shipped?? They obviously sell things they don't have in stock. 1 week after my purchase, I wrote to them to know what was happening (since it says on their website that the orders ship in 2-3 days... oh yeah, really?!) and it took them more than a week to get back to me. And the answer was basically that they had to ship my order from different places, and they didn't know how long it would take (I only have 2 items in my order). I will cancel my order with them and I will never ever buy from them again. There are way more deserving and respectable businesses I can go to.

HORRIBLE service very disappointing as we always want to encourage local companies but the way they treat their customers is terrible. Would not recommend ordering from them.I placed an order On July 13th and on September 30th my order has still not fully shipped. The order states that my items will be shipping in 1-3 days" yet it has now been 79 days since I PAID them for a product I have not yet fully received.Additionally my order was shipped in 8 different shipments