John Knox Pumping Service

This review is actually two years late. The services I received from John Knox was over a few years but it ended just before the pandemic, which forced us to close our B&B business in 2020 and sell our property.All I can say was that they were my go-to provider for servicing my septic pump needs. Very reasonable to deal with and, if their schedule was busy, they work with me to come as fast as they could. Very happy woth everything and I appreciate being treated well.

I recently hired John Knox Pumping To service our septic tank. I called with an emergency and They were very accommodating.I would highly recommend this company.

Hired John Knox Pumping to get our house's septic tank pumped.The service man did not record the amount he pumped out on the side of the truck, who knows if he pumped the 1 gallon or 1000 gallons, there is NO PROOF.Called customer service and they were UNHELPFUL and not understanding of the situation. Without proof how can you ask for over $1000 in service fees? Moreover, all customer service rep could say was, it was probably full". 'Probably' does not cut it.Trust is an important part of a business' relationship with its customers

I dealt with John. He was busy but worked a time and made sure my need was taken care immediately. Responsiveness and professional service. Would highly recommend.

Great service, easy to deal with, very professional. Will use again.

Said that they would come at a certain time, only way they wouldn't come was if they got an emergency call. In that case they would inform me. Well, sure enough, they got an emergency call... didn't inform me, I had to call them to find out where they are.Said not sure when they were going to get to me.

The first time I used John Knox, they didn't inform me properly of the full schedule of fees that were going to/possible to be charged (it is a lot!) - and when I received my bill I was very shocked.I received my bill 3 months after the job because they did not ask for the proper business address, and sent the invoice to the wrong address - meaning the invoice was 3 months outstanding by the time I went to use them again - making me 'at fault' for not paying (again, I never received the invoice). They informed me they wouldn't pump again until I paid the invoice.My second time using them (I paid the first invoice immediately to allow the new job) the driver was late 1 hour and kept me waiting on site which was very unprofessional. When I expressed this to the attendant on the phone (for future business improvement's sake), she was not understanding nor concerned about their being late, which I found to be unprofessional.Customer service was not to expectation. They handled my jobs poorly. Will bring my business elsewhere after this second job.

Called at 8:30 am and they were here by 2:30, also called about 1/2 hour before arriving to let me know. I have no complaints about the service, they did what they had to do and I appreciated it.

Five star service! Friendly service and got the job done in a timely manner. 5/5 would recommend!

I have used John Knox pumping service on multiple occasions. They have always been available when I needed them. The team goes out of their way to do a good job and make sure everything is cleaned up. If you are looking for a professional pumping service I highly recommend this company.