The UPS Store

Had an item professionally wrapped and insured. It arrived damaged and I had to replace parts worth over 700 dollars. Called UPS for help or inquire about it. No one seemed willing to help me and the claims I filed just disappeared with no follow up.

I am giving Jeremy 5 stars because he needs to know west enders appreciate his 10 years of business! I find his lovely smile not showing so much lately because he seem to be under the pressure of trying run it all nice and smooth for us while training staff and answering phone calls at the same time. Of course there will always be some glith in communication, is hard sometimes, but it's always a excellent service I am getting. I appreciate you Jeremy. I never wait to be helped longer than 2 seconds. However I'd like to see you smile more. I much rather wait longer in a line than see you stressed out and in a hurry to serve as many people as possible. We are all used to long lines by now, and surly we all need a bit of kindness. You don't have to be as fast as the printer :) I want to support local business like yours. Remember it's ok to slow down sometimes. Those who matter wont mind, and those who mind don't matter. See you soon

I used the copy and shipping services at this location and it was a great experience. The store is conveniently close to my house, even though it's a small one it seems well stocked. I used the copier which worked perfectly and used their shipper services. The staff was helpful and friendly, both the young woman and the gentleman working there. Will be back for future services here.

Jeremy went way, way, way above and beyond for me. I was sending some personal items to someone who had recently been hospitalized and I was unable to drive them there myself. On the way home, I learned that the address I had given was incorrect. I immediately called the store and spoke with Jeremy, with whom I had had a friendly conversation. He remembered me and kindly offered to make the change as the shipment had not left the store yet. It was a time of great stress and he fixed the problem with empathy and zero complaints! We are lucky to have essential service workers like Jeremy in our midst! Thanks so much!

Jeremy is so attentive to detail - and a real pleasure to work with. He is efficient - and makes you smile in the process! All of the staff are knowledgeable and patient. I really enjoy doing any of my mailing/business/copying at The UPS Store - they are a neighbourhood gem. I highly recommend them!

The guy there wasn't listening to what I was telling him. Worst customer service I ever experienced with the UPS store.

I went there yesterday to print what ended up being lover 600 pages of academic content. The sheer volume was overwhelming for the staff yet they were helpful, courteous and kind throughout the entire transaction. Thanks again for everything! I will definitely be returning for any printing needs that may arise.

Driver Courtney Taylor tried to deliver a package on November 9. When I asked him a question he rudely hung up on me. He left a notice on the door that the package was sent to 1050 Davie Street, but when I went there today, I couldn't find it. I phoned and the automated message said he actually left it at the Denman location. By the time I found that out, the Denman location was closed. Now I have to start hunting for the package again tomorrow and that location closes much earlier, I may not be able to get there from work before they close. Unprofessional and despicable behaviour. Don't use UPS, people, find some other delivery service, that would be my advise. I certainly will not use them in the future.PS - I had to amend this review. The employee at the location was very angry about my review, called it a garbage review" and was unbelievably rude. I contacted the sender of my package (that I paid $1

This is probably my second post in my entire life but sometimes some things need to be said. If you can avoid taking your stuff to this ups when the manager named Jeremy is on please do so. I haven't had a more uncomfortable experience in the last 5 years. And I had a prostate exam last year. I walked in just as he was berating an elderly customer then suddenly he changed his behavior knowing that I was scowling at the way he was treating this poor old woman. Rude is a gross understatement. Abusive is more accurate. His employees were lovely to deal with. Two latin ladies who helped me with my service. In the time I was there I developed an entire new appreciation for how bad things can get in customer service. I can only imagine how he treats his staff when nobody is around. If you UPS knew about this guy they would ban him from ever managing another store.

We recently had to ship an expensive art piece down to an Art Gallery in San Francisco for an upcoming exhibit. Seeing that this UPS store was relatively close we decided to try it out. After instructing Jeremy and his staff that this was an expensive and delicate art piece, they continued to be callous with the handling of it. The owner Jeremy became rude and condescending to my wife and at one point dismissing her entirely. Jeremy needs to learn more about customer service and that all customers are important. With this lack of customer service we will never ship items from this store.