Best Buy

RACISM AT ITS HEIGHTWent to buy a laptop today at Best Buy on Maple Avenue in Milton, and could not get any help at all.There was a very helpful person Abdullah who seemed frustrated as he kept calling for help, and he tried to help me, but did not know much about laptops as he was in a different department. We waited 15 minutes and finally we decided to leave. Came with the intention of buying the surface laptop and a gas stove for my wife; we left the store as there was no one to help. We had a couple of workers who seen this brown man (me) looking for help, don’t want to be racist, but the workers (all white folks) walked up to everyone who was a white person and asked them if they needed help, but just ignored me. Did not want to believe that this was racism, but could not help and look at it realistically.We want to say that we in Canada are not racist, but we feel it, and the people try to ignore it. Shame on Best Buy for having racist white staff working there. Got a video for proof, but could not post it here, will be posting on FB.

I've only visited this Best Buy once and I'm afraid to say I won't be visiting this location again. The guy in the phone department had absolutely no manners, started to get rude, then angry.All I was asking him to do was to replicate the same process that another Best Buy did for me 2 days ago, which was apparently against their policy. Which makes no sense because whole purpose of a franchise is that, the policies are the same across any location.In the end, talk to the store manager, who said the same thing but in a much more polite manner. I understood the situation and left.Hire people with basic customer service skills.

I was at Milton Best Buy to get a phone. Customer Service staff was not helpful. I wanted to see the phone before buying, but Manpreet was not willing to show. Also she mentioned that the display price is wrong and she was checking a printout for updated prices. Why can't they update the display price? Very slow, unreliable service along with very poor customer service led me to go to another store to buy a new phone.

I got a TV few months back and today my son (2.5 years old) opened the remote and the batteries were messed up. luckily no one is hurt. I have grave concerns on their quality standards. see the picture below.

Second visit to a Best Buy in two days. Today was the Milton location. I knew exactly what I wanted to purchase (Headphones) down to make and model number. Just needed to hear them first. Sorry

I like my Milton store. Employees are pretty helpful and always ask if I need anything. One thing that they can fix is this: to buy Air Pods --a high end item-- I take a card from the Apple display up to the counter and they get the Air Pods from a locked case. I stood in a lineup to find out they haven't had any Air Pods in stock for weeks. That's fine because that's a First World problem, but then remove the cards from the display so people don't waste their time. Or just put a sign in the display case. Not available""

Customer service at this place is outstanding and helpful. From the door welcoming lovely smile to the checkout :)I bought dash camera for my car and chrome castSpent sometime their to enjoy their music :)

My experience at this place was funny and horrible at the same time. My brother wanted to get earbuds but they were locked so you had to get an employee to be expected. So then we asked can someone unlock it so we can pay. We asked some guy can someone unlock it and he said yeah I’ll call someone over. 3 decades later nobody showed up so we took matters into our own hands. We asked this other guy do you work here can you open this for us? He said no I don’t work here. You know what’s funny? He did actually work there because after a million years the same guy who doesn’t work there opened the cabinet and we finally got what we wanted. God help my soul.

Kudos to Puru, Shaheer and Hassan of Milton Best Buy for providing patient, helpful, professional and overall excellent customer service in helping my family member get the best deal possible on purchasing a new cell phone and plan.

My daughter (16 yrs old)wanted to upgrade her laptop. Jordan was wonderful. He listened to my daughter’s wish list in what she was looking for and steered her in the right direction. My daughter bought herself a Mac :).Next, my daughter dealt with the Geek Squad dept. She had the pleasure in speaking with Rida and Ishan. These two employees were awesome as well. You could tell they really enjoy helping customers and we cracked a few jokes with them as they seemed like they made a great team.I hope management reads this review and gives some recognition to these 3 folks. They really went over and above and have a new customer for life.Keep rocking it!!!