Xplore

Our internet only works 1-2 days a week. For 1.5 years we had amazing speeds and for 6 months we have not been able to watch a video or load a web page. They have come multiple times to search for the problem and have not been able to figure out the reason for the extremely slow speeds. This internet is the biggest waste of money. It's like they know they are our only option and don't care about having quality service. If you have another option don't choose this provider!!!

Internet provided from their LTE 25 is awful. The majority of the time it gives 5mbps if not less. If you are lucky enough to have any other option for internet definitely take it. Customer service will do nothing to compensate their poor connection quality.

The single worst experience I’ve ever had with a utility type company. I moved and passed on the new owners to the buyer of my new home. First off, this company charged me for the new owners internet for the following month. I called multiple times and had no help until I was able to reach a supervisor. Multiple hours of phone calls wasting my time. I was told to pay the bill to complete transfer then money would be reimbursed... ya ok. Even after arguing and threatening to call the BBB over their extortion attempt I have been sent a notification to say that the transfer had been completed. 2 weeks after the sale date. I guess I’ll be wasting more of my time when the next bill comes in. The service itself was ok but not great. I had them for approx 10 years. Would I use them again? Not a chance after this experience. Time is valuable. Xplornet doesn’t seem to value that or customers who refer new ones to them. If you have another option for internet then use it. I strongly recommend to stay away from this company. What a disorganized gong show

Love the service from xplore, everyone from sales to the technician where awesome.

Hey all! Want a REAL deal from Bell internet…my experience with an Xplornet this morning left me buoyant with happiness for dealing with them. Yep you read correctly. Natasha, the amazing individual she is, assisted me with being able to lower my monthly rate and made me feel listened too for the first time in many many years dealing with any customer service reps. She certainly should be teaching customer service in other places (hint hint Bell Aliant)

Terrible experience. Conflicting information from various departments. No accountability from any department. Completely absurd and unacceptable excuses from installation service tech on installation day as to why installation couldn’t be completed; with no information provided prior to installation. Horrible customer service with no satisfactory answers or resolutions. Would NEVER, NEVER, NEVER recommend this provider to anyone.

!! ONLY IF YOU DON'T HAVE ACCESS TO THE BIG PLAYERS !!!! ( Bell, Rodger )- Bad data/price ration, almost 1$ a G- Bad connection, speed test of 25 mps but you tube lag on 144p, cannot watch anything live .......- Costumer service not too bad, no miracle to do with a bad product- BE CAREFUL!!! 25$ a month or 450$ cancellation fee!!!!!!!!!!! on a 2 years contract. I am still saving money and getting a better service by changing provider. but 450$ just to see something different than Bell and Rodger is a lot of money wasted.Conclusion: like I already said ONLY IF YOU DON'T HAVE ANY OTHER CHOICE, satellite, nice alternative but it's not close to fiber, cable or tel. line and if think services on ground is coming in your area in the next years, wait for it, use your cell phone. You don't want to pay 450$ for nothing, it's painful.

I paid Xplornet to provide me with 25mps internet, but their internet often sank as low as 2mps, and peaked for short periods at 17mps. They could not honour their half of the contract and took money out of my account when I cancelled the agreement that they broke. I have since purchased a hub through Bell, and the internet is much faster for the same price.

Very Slow speeds, often under 3 megs when paying for 25megs . They tell you they don't sell based on speeds and then traffic shape so bad you can do very little most of the time. I would not recommend not reliable. 45 + min wait at anytime of the year

Horrible customer service, horrible business practices, and they sold out to a New York investment firm so they no longer care about Canadian customers. Pay for 10 Mbps/mth and we're lucky to get 10 Kbps which has been going on for 8+ years. Find another ISP and save yourself a world full of headaches. I post stuff using mobile data most of the time because our internet can't handle it.