The Revente

Consignors beware you may NEVER get paid!Consignors & Buyers beware of your personal information getting HACKED!I've been consigning with The Revente (used to be called the Upside) for about 3-4 years now. Payout had always been on request and you pay a small fee for e-transfer or cheque processing. The turnaround had been ~1-2 months, slow but at least steady. I've never had to pay a processing fee with other consignment stores, but it's inconsequential and I was happy to support a small local business.I let my credit build up for most of 2022 to about $1200 and requested a payout in Nov 2022. I reached out in Jan 2023 after not receiving any money - the response was such that my request was never received, but that I was put in the queue for payment and that it'd be processed after their website was up again (No explanation was given about why the site was down, but I learned later in Feb that it was hacked - THROUGH INSTAGRAM - when they instructed customers/consignors to re-register). I reached out again in March, was told that the hack is still affecting their processes. I was not happy and asked for all my items to be returned and demanded that I'd be paid the money owed by end of April. Items were returned promptly but no commitment was made by the owner/staff as to when I'd get paid, despite my repeated request for confirmation.So it's now May 1st 2023, still no money and no communications from the business what-so-ever. Even if it was just a 'hey we're having cashflow issues please give us another X weeks' would have been great - but no, nothing at all. Essentially they've held onto my money for over a year now since some of the items were sold and they got paid by customers. If they are having trouble paying me $1200 I can't imagine how long it'd take for anyone consigning luxury brands like Chanel, Hermes, etc. to get paid. They might be owed many more $1000s.Please do yourself a favour, either sell through another consignment store or sell things yourself. Consign with this store and you may never see the money. I consider myself fortunate that I did not consign any of my high-value items with them. $1200 makes it worthwhile to make a claim through the small claims court but it's time and effort that I should not have to put in had I dealt with a more honest business.Also, if a hack is still affecting the business 5 months after it happened, it goes to tell you how much it has crippled them and how little care they've given to cyber security. As a consignor and someone that has shopped through the website, I was never formally informed of the hack and whether my personal information have been compromised. This includes credit card and banking information, address, phone number etc.

Fabulous store, the owner makes you feel like a VIP and is extremely knowledgable. The selection of brands is all high end, but very diverse. I always find a few pieces to suit my very particular style. The prices are very fair for the quality of goods. This is the best consignment store i have been to in Canada and I always look forward to visiting while in Calgary.

Their consignor terms state if items are not sold after 18 months they will be removed and donated without consent rather than just returned.My items are no longer listed in my account and it’s been just over 12 months so where’s the confusion.Contracts like this need to make you aware of fine print like this. That’s so sketchy to me I just lost hundreds of dollars. I purchased these items FROM THEM, tried them on and realized they weren’t for me and now I’m out that money instead of having them sent back to me to try to sell privately.I’m so disgusted not even a messaged to say “hey your items will be donated if you don’t respond by such and such date..”Horrible.

This is the consignment store that I have shopped the most at in Calgary, most of the time I order online and pick up downtown which is a half hour drive for me each way ( that should tell you something ! ). Yesterday I went down to pick up some items I had purchased online during the amazing Black Friday sale and ended up staying for about an hour trying on clothes. The store is always immaculate and organized and the owner is one of the nicest people I have ever met. They offer you water while trying items on and will happily give you an opinion on an item if you happen to be alone. They are 5 stars in customer service in my books and that goes a LONG way, especially these days. You will always feel welcome and comfortable going in here which again goes a long way. One of the best places in Calgary for sure.

My fav consignment shop! Super friendly staff and great selection. You must check them out - you will not be disappointed

This store is absolutely amazing! I placed an online order a few weeks ago, and everything is in spectacular condition (just as stated on their site). I have never purchased designer clothes in the past, but the revente has fair prices and I’m extremely satisfied. Their site was very user friendly and the product photos depicted the items accurately. I can’t wait to visit the store in person one day!! So so great.

I ordered for the first time months ago for a Balenciaga dress that was under $150. I forgot to put the code for their ongoing promotion that time so I emailed customer service. They responded promptly and the item was in such great condition. Keep it up!

Ordered a bag online on May 10th and kept checking the status of the order which was paid though PayPal. Checked the website daily to ensure the item came up as SOLD. Item remained available online and this morning May 13, 2022 I checked the order status and still said pending, when the funds came out. Regardless I cancelled my order, seems as if selling peoples items are not high priority, but adding items daily to the website is. I'm sure the customer experience in the store is good, but ordering online isn't a priority to fill orders paid for.

I have purchased 4 handbags, and other items, from here and there has never been a disappointment!! I appreciate the sparkly package and the care that my items have been shipped with. As someone who lives out of province, this is important to me. I will always return here when I feel the need for a “new” handbag - which is very soon!! 5 stars all the way!