Hakim Optical Oakville - Trafalgar

I booked for eye exam, when it's done they didn't write down PD number on my refraction card i asked them what is my PD number, Bob cut blonde hair lady told me i need to pay $50 more for that PD number because i will go online and order online with that PD number it is not finished here i said ok take $50 more give me receipt they didn't want to give me $50 receipt and that lady called me a scammer she said you're scamming your Insurance" but my company insurance always reimburse eye exams online specs order money everything i should have called 911 at that moment but it's a civil matter they won't do anything so i am going for a lawsuit against them. I am a scammer right will show you soon in court."

I've been going here for over 6 years, love the people, the service and their knowledge! They know which frames would best be suited for you and your prescription. My son has a very strong prescription from Toronto Sick Kids and they are always helpful in finding trendy frames for him that meet his needs. Fantastic place!

The lady manning the store on July 20th 2019, was clearly not interested in her job. I inquired about their advertised special and very gruffly I was informed “only few”, she was not interested in showing me the glasses or inform about specials. Hakim should consider giving employees some incentive in selling since they clearly do not care. I was so cheesed off with the attitude, left without looking around.

Purchased two pairs of glasses for my son 2 days before moving. Employees were kind enough to mail the glasses to our nearest Hakim location in Barrie. No fuss, just kind professional service. Also, they called me personally to inform me when my contact lenses brand was on sale. Great service.

Amazing! I was really pleased with the selection and the display at the store. Customer service was impressive. Angelina was helping me with all my questions and concerns. She was really patient. When it came to pricing I was pleasantly surprised to learn the price was much lower than I had expected. I would highly recommended this location to my family and friends.

Want to recognize Violeta who provided exemplary customer service on Aug 6, 2021. I and my mother were at the store to have adjustments made to glasses. Violeta was in the store solo managing all the customers. Several people wanted to try on frames but were not able to because of Covid restrictions. They were a bit frustrated but agreed to wait their turn. Another customer like us needed adjustments made. We had to be patient and wait our turn. Violeta was very professional and remained focused on each customer. Thank you Violeta for the work you do. I would be pleased to attend your store any time and highly recommend you to any one that wears glasses. Please be well and safe

Very rude location with no client service. Be careful when visiting. Incompetent workers who only charge you and provide horrible service. Paid full for optical lenses (to place in my own designer frames) to find out they broke it. They will make you sign a contract in advance if they break your glasses they are not liable for the expense. They broke my designer glasses the day of and want me to purchase their own Hakim Optical glasses at discount (this is a joke, right?). Ridiculous. This business should not be running. Very shady.

The one that doesn’t know her genderthere is the rudest. Doesn’t let you try on glasses and won’t let you make your own decisions. She is the rudest and has no life. I’m wearing them not you lady. This is why I’ll never be coming back.

I cant say enough good things about this store and the staff. There are so many frames to choose from. Violeta helped me pick out frames that suit my face , she was so friendly, helpful and knowledgeable. She truly went the extra mile for me, I even brought my father here for glasses and will be bringing my mother for hers. I would definitely recommend this location.

Not very friendly... Wouldn't recommend this Hakim Optical. Made me feel unwelcome and uncomfortable.