Equity Credit Union

This credit union is not like what credit unions were like in the past. Even though they have only one location I don't find them to be very helpful or knowledgeable and disingenuous. They have so many fees and no customer service. They nickel and dime you in everyway but give no breaks when you need them. In my opinion, they operate just like a regular bank; they do a disservice to the credit union brand. However, Tom and Nancy are relatively nice but the rest of the staff needs a refresher course in customer service and product knowledge. To their credit they are very talkative and can be viewed as friendly.

Credit unions always have better customer service than banks. And Equity is at the top. Lots of helpful information on their site. They offer very competitive rates.

Very friendly staff and helpful.

Extremely Happy with my mortgage. Nancy and Joanne are always willing to help and educate you.

I retired 2 years ago. My entire life, I've been a client at the usual big banks in the U.S. and Canada. My accountant recommended that I use a Credit Union instead. The first one I encountered was a well-known name and recommended by some friends. My interview with them was more than a little disappointing. So, I had seen the sign at Equity for a few years and felt that it might be a good choice for me. My interview with Equity was so amazing, I felt that I had made some new friends, and they have been just that! I have never received such amazing service. Paula was especially kind to me during the COVID crisis, which happened not long after I opened my account. I was confused by so many new things (I am not very tech savvy) and she was so patient, and answered my questions carefully and patiently. One day, I was having difficulty with my debit card, and someone came to my rescue anyway, even though it was AFTER hours! And she, too, was so nice to me! This is my forever bank" now... I can't thank you enough

Amazing banking institution, and amazing staff. Gaetane goes out of her way to help and accommodate request. Joanne is amazing, everyone is. Always a pleasure to do business with them. I am so happy that I am referring my many clients to become member and move their money to this location.

This credit union is exactly what you would expect. Friendly staff and good interest rates

Do Not Use this bank! My husband and I secured a home equity loan through Equity Credit Union. They told us one amount but we had access to a higher amount of money apparently. We did not notice and neither did the bank for TWO YEARS! Then we receive a letter stating we owe them thousands of dollars because of THEIR mistake! We spoke with them and they were not helpful. We now have to pay money we were not expecting to pay at this time due to their mistake! Extremely unprofessional. I would not recommend this bank to anyone!

I use the Exchange Network so I don't have to drive to my Credit Union. This place is always clean and tidy, well lit. I use the bank machine for deposits and withdrawals at no charge. High security at this location.

They have very competitive rate on the GIC .staff is very helpful.