Rogers

Just went through updating my plan last week at Rogers.Taha the customer service rep was solid. He was knowledgeable, patient, and clearly communicated with me throughout the whole process on timing and what he could and couldn't do. Thanks Taha for your help and care.

The assistant manager of this location was unprofessional, rude, and arrogant.When I asked why he would not allow me to renew my contract EVEN though the call centre had confirmed I could go in to get it renewed with no problems.The assistant manager when looking at my file rudely told me that people at the call center never know what they're talking about" and that I wasn't an authorized user on a plan that I've been on with my wife for the last 7 years & I have renewed several times without my wife being present.When I asked him for a solution

Thank you to Heidi for being so helpful & kind. She is very professional & would recommend her consulting

Sagar was amazing and a customer service superstar. Over three visits to the store he worked over and over to find a solution for my family switching three lines and a smart watch after 30 years at a different carrier. He was clear about what time he would need to make it all work and was incredibly pleasant to deal with and talk to. The supporting staff and his manager were great as well. On our last visit, it just happened that the regional managers were in as well, thankfully, so I could tell them what a great job Sagar and his team did.My wife and I were both impressed with the experience.

I went there a few months ago and was treated very well, however when I went there after buying a phone to get some basic help and the young girl there refused to help us. Then went back to watching her phone. If Rogers doesn't care about customer service perhaps they should just close that store down!!

Amazing customer service from Taha! He really went above and beyond to help us get a new phone with rogers and switch over from the old company.

I visited the store on Sat Oct 8th to resolve my account issue. I was greeted by Taha Saddique. He started to find out how to resolve my locked account issue on the computer and calls the customer service line that took him a long time to get through and the problem has been resolved after he and I spending some time on the phone with the customer service line. Then he helped me to upgrade my phone to the iPhone 14 Pro Max; the process was good but he needs to spend another 2 hours to help transfer the data from the old phone to the new phone. Finally it got done and I walked out the store very happy with his service and patience. Good job!

Went to rogers at metro to activate samsung 5 watch lte . This place hires students who have no idea how to do anything . They didnt know how to look up phone bill and how to activate a samsung watch . They wouldnt even call rogers to do the activation . They told me to call my self . They gave me the dumbest reason why they could not activate . I bought from best buy with rogers plan so the internet said they could not . So i called rogers myself said the employees at rogers should have callled in to do activation they roperted them . Worst place ever

Mr. Karim is very helpful. I would strongly suggest to visit him for your phone needs. He go out of his way to help.