Thomas Flooring

We've used Thomas Flooring twice over the last ten years, and both times were highly impressed by knowledgeable and helpful staff. With our latest project of replacing all floors on two levels, they were extremely responsive and went above our expectations. The Tosca wood floor we bought is beautiful and we appreciate that they carry the small, local Canadian wood manufacturer. The quality of the floors is excellent.

We purchased vinyl flooring to be installed and were very satisfied with the service from Danica as well the installers Daryl and Andy were exceptionally courteous and helpful. Did a great job!Would recommend this company for floor installations anytime.

Our kitchen flooring was ordered in July with a 50% deposit and they waited patiently until our kitchen renovation was completed to the point where they could do the install in late September. Their team of 2 were professional, efficient and answered our many questions. There was a very minor issue after install to which they responded to very quickly solving the problem with a minor repair. The Coretec Stone product used is wonderful but it was the service that sets Thomas Flooring above the rest!

My name is Nick Marchioli and let me start by saying I would have given a 0 star rating but it makes me pick at least 1. We have had many renovations over our 30 years of home ownership and I have to say that our experience with Thomson Flooring has been very unpleasant and disappointing. From the beginning they were very focused on deposits, payments and collecting cash vs getting the job done right and to the clients satisfaction. We originally were going to have Thomson install the flooring so they came to measure the area in our home. However, their cost of installation was outrageously high and we were also told by them that it would be extremely difficult to do with our existing kitchen in place and could we remove all the kitchen cabinets in order for them to install. Our actual installer did it very easily and the floor looks amazing with our existing kitchen left intact. He had no issue working around our existing cabinets and furniture. Now that the job is complete we were left with 3 extra boxes which our installer tried to return. Considering Thomson measure the area themselves you would think they new how to measure. However they claim that our installer, installed the floor incorrectly and that is why we were left with extra boxes. Let me reiterate the floor looks perfect. Finally, I attempted to speak with the owner to see if she could take back the extra boxes and she claimed that our son wrote a horrible review and insisted that, Davud Husika is our son, but let me tell you he is not our son. During this entire renovation we had over 10 different contractors and suppliers and everyone was absolutely amazing except Thomson Flooring. There were a headache to deal with them from beginning to end. I would encourage anyone looking to install flooring to look somewhere else.

Thomas Flooring was prompt with the quote, set the installation date, and arrived on time, finished the job promptly and with excellent results. We are very happy with the flooring for our Cabana. :-)

Great sales staff and service. The installers didn't take enough care with the finishing points of installation. Had two installs 5 years apart and it was the same both times. Great inside staff and products; the installation left something to be desired.

We had our 4br sidesplit bedroom level's worn original hardwood strip floors replaced with engineered hardwood. We liked the result so much we had Thomas Flooring back to do the mid- level with the same product.Price was good and the service was stellar. The installers were very skilled, timely and tidy, and came up with flexible solutions to stair and edge challenges. We will definitely use Thomas Flooring when it's time to redo our main level and basement.

Had a good experience with them overall. The carpet installation was top notch and they were extra careful not to damage any of my newly refinished wood trim. The only minor issue was with the metal transitions which were very dented after installation but they promptly replaced all of them and the 2nd pass was acceptable.

We had an excellent experience with Thomas Flooring. The staff were very knowledgeable and helpful as we evaluated flooring options. The personalised service was much better than we received a other stores we visited. The installation went very well, with regular communication from the store as the project progressed. We liked the floor so much, that we continued and did the rest of our main floor area and stairs. Looks fantastic!

The best part of the job was the tear out of our old main floor flooring, leaving a blank slate! I wish we were still there...There seemed to be little thought when starting out on the project, no mention from Danica (salesperson) that the supposed premium" porcelain tiles we paid for might have an issue with curvature. We were told there may have been uneven parts of our subfloor so instead of self-levelling and taking time to make it right