Brantford West Medical Centre

If I could put no starts I would! The receptionist with the long brownish/red hair is incredibly rude and frankly a lier! Several weeks ago my mom and I had gone in to see a doctor and my mom didn’t notice her card had expired so she told her she’s would have to pay to see a doctor and they only accept cash, and once she renew within two week time frame she would get refunded. When my turn came she said my card was expired as well and that I have to pay also, except that it wasn’t expired and i had to show her and so she apologizes and we wait to see the doctor.. after seeing the doctor my mom went to service ontario to renew her card and the next day went back to get her money with her receipt, this lady said she doesn’t have cash and to come back, later that week my mom went again and she told her again that she doesn’t have cash and to come back. We went again last week (at this point the two week time frame had passed) and this lady says nope the two week time frame passed … she will not give the money back and that she doesn’t recall ever seeing my mom and telling her the card is expired and told my mom to leave the office. I had to ask to speak to the doctor or person/manager in charge and she tells me she’s the manager and she’s not giving back our money, and asked us to get out of the office and there is no way we are getting our money back. At the end we didn’t get the money back. Yesterday a family member nee to the country experienced a similar scenario where he was charged for his kids checkup $180 cash without a receipt- she refused to give them a receipt, the kids have a valid Ontario health-card and never been charged for a checkup before. The family member nee to the country didn’t know any better and doesn’t know much English unfortunately had to go through this. I am leaving this review to raise awareness so that anyone else experiencing could see this and also explain their experience so we can report this to prevent it from happening to other! Please steer clear and if you experience anything with this lady or similar situation to this at all put in a complaint, we need better people to work in these healthcare settings who have the clients best interest!

Dr Salman has been my family Dr for 2 years now after shellington place refused to help me I am thankful everyday I found him he has been so supportive of my mental health getting me referrals and always suggest natural remedies Aswell he has gone above and beyond for me many times in the past two years I am grateful for him. The reception staff is nice and reassuring it is a bit hard to get through to them on the phone but they do their best with having a walkin clinic and a family doctor Aswell as a pharmacy in here. Thankyou for the Dr's and reception staff and nurses at this facility you're making a difference ❤️

The people who work here are kind, however the wait time is VERY long. I came on a Monday morning at 10:30 and was told to come back in 45 minutes. I came back at 11:22 and waited for my name to be called. At 12:40 my name was called and I still had to wait in the private room for over 10 minutes. Oh and if you need to get a prescription, you also need to wait for that. So MAKE AN APPOINTMENT or you’re going to waste your entire day waiting for something that takes 5 minutes to talk about.

Dr. Hussein is the best doctor I have ever seen. He takes his own interest to go above and beyond to help his patients.

Despite arriving before closing hours, and despite the sign saying: 'WALK-IN CLINIC'...and despite the online info giving no information about the NECESSITY of making an appointment, I was turned away while needing an inhaler for significant life-threatening asthma....which I told them. This clinic LIES about hours of operation, walk-in patient care and dear-knows what else. IF YOU CAN'T KEEP YOUR ONLINE ADVERTISED HOURS AND IF AN APPOINTMENT IS NEEDED.....THEN YOUR ADVERTISEMENT IS CLEARLY FALSE! Oh...and I AM ALLOWED TO TELL THE FRONT DESK THESE CONCERNS...AND HOW THEY ANGER ME...If you don't like that then fix your lies.

I love Dr Hussein and have been a patient with his Family practice since it's conception. In my case, the front desk staff have always been pretty great, but I'm also incredibly pleasant to them as well. However, it is horribly unprofessional to NOT answer the phone!! Like the staff there, I too work full time and cannot take time off work to drive around the city to make an appointment with my Doctor. They force you to come in as a walk in, when this is my Family practice. I can't wait to hear Dr.Hussein explain to me why the abysmal service on their front line - while I book ANOTHER day from work.

Love the doctor, can't stand reception. They never ever pick up phone calls, even after 40 consecutive attempts, even after days, it's absolutely ridiculous. It takes one minute to pick up and book someone an appointment. I've been in the waiting room actively watching them avoid picking up phone calls while they discuss their weekend plans and grocery lists.

They never answer the phone, I’ve been trying to get through for three days. The doctors always seem to be rushing when dealing with concerns. Unfortunately my daughter needs a vaccine, so I do have to go back. I will be switching doctors as soon as one becomes available in my area.Edit:MY MOM Had to make an appointment for me because the office called her to go over bloodwork. It’s crazy the amount of excuses they say that they can’t answer the phone, but every time I’m in there I’m watching them let the phone ring.

They do not pick up. How can a family doctor have no one pick up the phone to make an appointment. Reading the reviews it's like they don't even care about this complaint. Will reply to others complaining about other issues but won't address that they do not pick up the phone. I'm trying to get a new family doctor as I now live far from there but they won't pick up the phone so I could deinroll. This is really ridiculous. I also was misdiagnosed twice while there with issues that were more severe than the doctor thought.

They don't answer the phone!!!!! I called over and over and over for DAYS! Ridiculous!!!Also, I went in for a persistent ear problem (about a year of pain off and on). I was trying to explain the pain and the cycle but the doctor interrupted me and said, I don't know