Tom Harris TELUS & Koodo Store

Sam was a great help for me yesterday. He facilitated my problem with a smile and a calm demeanour.

Sam is knowledgeable & got me set up quickly. He's friendly & I would give that guy a raise!

I went into the Tom Harris Telus/Koodo store as I had a problem with changing my Koodo prepaid phone number over to a monthly plan that had been set up. I had worked on it for 2.5 hours including a lot of meaningless chats with the Koodo Chatbot. Kevin was able to get me up and running in a short time.I then asked him if he could get us set up with Telus internet and tv for our new place in Comox. I had tried to do it a number of times online and it would always default to something I did not want. Again, Kevin was able to get us set up and schedule the technician to come in on our move-in day.I highly recommend the store and the fantastic service they provided!!

The young man that looked after me took his time was very polite and easy to talk to. It was refreshing to get such good service.

Sandee went above and beyond to get me everything I needed and hoped for in the most efficient way. Even accommodating the time crunch I presented and more. Multi tasking extraordinaire! They were short staffed, but she juggled and handled all customers with grace and care all while staying calm and collected. She even stayed almost 45 minutes AFTER closing time to make sure I was completely happy and we were able to complete the transaction. Was sure to go over details and explain differences in options, plans and offer solutions and opinions as to what could work best for my everyday life. Got me the phone I wanted, in a fantastic plan that was also $40 cheaper than the previously company I was with… WIN!All around amazing service! Highly recommend!!

I looked into switching both phone and home services several months ago and was surprised in their representative prompt service and follow through. She kept in touch and I felt like I was a human again dealing with another human. Kind of old fashioned customer service. Followed through today and switched tv, internet and two cell phones over. Now it's up to a giant corporation to hold up their end of the bargain.

A very positive experience, knowledgeable staff and service extraordinaire. I would highly recommend and will return.

Kaleigh was reassuring & efficient in replacing a cracked phone screen today. Thank you. 5 ⭐️

Single handedly managed by a knowledgeable customer service associate who provides sufficient choices for making sound decision and explains the pros and cons for each of the supplied options. Excellent location and ample parking space available.

Jacob was extremely friendly and knowledgeable. Made the experience very smooth and enjoyable. Would recommend anyone to go see him for their cellular needs.