Homewood Suites by Hilton Ottawa Downtown

This hotel is situated within a 5 minute walk to the Parliament buildings and surrounded by tonnes of amenities. Cycling is amazing from this hotel. Service was absolutely amazing, and the rooms were large, spacious, modern, and clean. Parking on site is below ground and only for smaller cars less than 5'9 high. Overall I would highly recommend this hotel."

Front desk staff at first were wonderful and professional going the extra mile! The next day a very rude East Asian lady ignored me then told me she didn’t know which food bag was mine (only one at front desk when delivery came to her) or if it was 2 bags sitting there or just 1. One of them had a different number written on it then my room. I assumed my 1 bag was correct so went back to my room only to discover the main dish was missing. Went back down and told her and she just “smirked” at me, thinking she’s just safe from any accountability. Well the guests will hold you to account. Don’t believe this small 25+ looking lady as she lies and finds it funny to inconvenience guests with no polite apology at all. Bring back the other staff way better and so nice!!

Great experience! We were able to check in early at no extra cost. The room was large and clean. Centrally located to downtown. Would definitely stay again!

The hotel was minutes away from where I needed to be in the city! Service was amazing and staff were very friendly and welcoming - especially the front desk. Food from restaurant was delicious but a bit over priced for my likings. However, I was in a tourist destination so it’s expected! Would love to stay again next time I’m in Ottawa!

Very friendly staff, nice suites, comfy king-size bed, AC works great. The tulip restaurant was nice and the included breakfast had lots of variety. Not much more to ask for honestly!

We’ve arrived Sunday. I asked for housekeeping Tue in order for my room to be cleaned. Didn’t happen. The room service tray and dishes still sat on the kitchen counter since Tuesday. Wed night I asked front desk why room was not clean, did you ask 24/h prior? Yes I did I said to her. I requested for deep cleaning as their policy states every 4days. Thursday came nothing happened. Dishes still there floors not vacuumed now we have fruit flies!! I went again for the 3rd time to front desk who promised someone will be there within an hour to clean etc. we left for dinner came back late and nothing was done!!!! Very disappointed

Extremely spacious suite, more like a residential apartment, not a hotel, The bedroom was very spacious as well; mattress was very comfortable, the room quiet. There’s a restaurant in the hotel lobby called Tulip, we ordered food twice, both times delicious and satisfying and I was very impressed by it. The hotel complementary breakfast was not that great, however. Everything was just ok or mediocre. Location of this hotel is very good.

great hotel, excellent breakfast. Loved that we were able to take take-out containers for later as well. Meti helped me a lot this weekend in regards to my room and accommodatibg my early arrival. She was also very helpful with fixing my issues in regards to my room. Thank you Meti! If you are getting a room for 4 people, I do not recommend getting the ind suite as the sofa bed cannot fit two people comfortably. Just the honest truth, but everything else was fantastic. Security on site and everything was clean. Your car won't fit in their parking if it's a van/truck or bigger. Off site parking available, and is cheaper. Definitely will be back!

We had an extended stay here and the staff were amazing, meeting it a real home-from-home experience.We were in the Homewood Suites and the facilities were very good for a long stay, both in the room and in the hotel.The view from our room across the river to Quebec looked out onto an ever changing scene, worth the upgrade.The downtown location was perfect; as Brits we're used to walking and the location let us explore without needing a car. The bus and metro was easy to use and stops right by the hotel for those days we had tired legs.