SERVPRO of Buffalo/Tonawanda

Service was great. The friendly and professional crew explained the whole process thoroughly and answered any questions we had. The outcome was exactly what we hoped for.

Servpro does great work whether it is carpet cleaning, waxing floors or window washing. The onsite crew and office staff are very professional and accommodating. I highly recommend them.

Servpro of Buffalo Tonawanda did an amazing job in my time of need. They responded very quickly and made my worries go away by doing the er work and doing it in a timely manner. I would highly recommend them to all of my family friends in any situation that they are need of with their services.

They were absolutely wonderful! Very timely and efficient. Did a very thorough job.

Such a great service. They responded within the hour that I called for a basement flood. Worked closely with me to save many personal items. Charges were explained. The crew, led by Sal was very professional, kind and worked very hard to clean up my basement.

I called this company after my home flooded last month. I was placed on a wait list, supposedly, due to high volumes. Days passed and I called them again to confirm that I was still on the list. This rude woman who answered the phone cut me off, said I was still on the list (without even asking my name) and hung up. She was SO RUDE. never heard from them again. Don't bother with them. They obviously don't care.

I was very pleased with the office staff as well as the on-site crews. I have used servpro for a couple of services.. I had carpet cleaning and water related dryout. They are a very good company. I recommend them for services to anyone in need of any of their services they provide.

Servpro helped me out after we experienced water damage in our home. They went above and beyond the call of duty and were always on time and prepared. Grateful for their service

If you ever have an insurance claim and your insurance company asks if you have a preferred company to take care of the water mitigation....Make sure you specifically ask for SERVE PRO - BUFFALO/TONAWANDA. They are the best in WNY! It starts with the people you talk to first... It was a pleasusre talking with Alison and Tawnji. They made you forget about the problem and gathered all the necessary information at the same time. Geoff the estimator was courteous, knowledgeable and thorough. He explained the process to me in detail so I knew what to expect next. The mitigation crew arrived on time. Sal and David were some of the hardest workers I've seen in a long time. They isolated the area they were working in my home and even made sure most of the dust was directed to the outside. They worked hard to get everything done right. After they were finished they made sure I was satisfied and asked if there was anything else I required. After they left, it looked like they weren't even in my home. I hope you never need the services of an emergency mitigation company but if you do....tell your insurance company...YOU WANT SERVCE PRO OF BUFFALO/TONAWANDA. This company will not leave you hanging and you won't be disappointed. Thank you for taking care of my home.

They called ahead and arrived promptly. Sal and Joey surveyed the damage, went over the plan and asked me if I had any concerns. They were very respectful and 100% professional. They tested for mold/moisture, removed the wet drywall and insulation and cleaned the water stained rug in the basement.I especially appreciated their efforts to save my hardwood floor.I highly recommend ServPro for this type of work. They have the expertise and equipment to complete the work. Outstanding.