Alectra Utilities Corporation

My House had flickering lights since I moved into a new house in July. After a few failed appliance / Electronics - ALECTRA™ the Power company confirmed my house WAS NOT GROUNDED PROPERLY. Looks like Platinum Electric and Great Gulf Homes failed to provided a properly grounded house and after a failed attempt to fix it - they are saying its something they WONT FIX. See photo from the utility company's third test.Anyone else have these issues with GREAT GULF PM me!See the video from Alectra™ after the third time the builder and Platinum tried to fix the problem:Alectra was very responsive and came 3 time in 24 hrs!!!!

Usually when you call into a large utility or company you can assume multiple hours will be wasted and you'll be pulling your hair out by the end of the call. I had the total opposite experience when I called customer service today and spoke to Matt.He was very helpful in resolving multiple issues that we were experiencing. I honestly couldn't ask for a better experience.

The persons who responded to my calls were some of the politest, most knowledgeable and helpful. It is rare to get such wonderful and efficient service in Canada these days.Keep up the good work Powerstream. Help Alectra, your parent company get some better review stars. Set an example.A request - Many customers are confused between Powerstream and Alectra. Can the sites help explain or re-direct customers based on their requirements?

During mid September 2022, a unit representing Alectra, came and made some work on our neighbourhood (replacing the generator)Since then, after finishing this job, they left some equipment on our front-yard and never came back to pick up.Address is 155 Grand Valley Blvd and 33 Manda Drive, both on Maple, OntarioI have tried to call Alectra many times but cant get in touch with someone responsible for thatPlease come and pickup your staff, winter is coming and the snow will cover them,Thank you in advance,

Nov 22,2022 at 11:20 amAlectra utilities not allowing me to see my bill by disabling my login.On calling customer service number they say we are overwhelmed with calls. Please do not call now. Call back later. I do not know how I’m going to pay my bill.Management needs to improve Customer service experience.There is no phone number or option to deal with customer login issues.

I am Electrical contractor. working as a journey man.Alectra is the one of the worth to provide service for customers.Always I have problem with online form to upgrade the service.I reported but not any changes. wrong forms! problem with answering! No responsibility!

Called about my bill. Staff is knowledgeable and was able to explain in terms I understood. This was the first time I called. Excellent experience!

Quite possibly, one of the most inept companies I have ever dealt with. They are astoundingly awful when it comes to billing, customer service, and communication. I moved 2 years ago from one house to another. I did everything online as told by the company. I had e-billing since day one and never opted for paper bills ever in my life. I was sent a final paper bill to the old address I had moved out of and never got it, for obvious reasons, even still, why send a paper copy when I have always had e-billing? This $50 went to collections after a year of not being paid (had no idea I even had to pay it because I NEVER got it). After clearing up that mess with collections and Alectra, I thought I was fine. A few months later, my payments (which never had an issue before this) were magically going to the old address account even though the account number on my online banking was the same account number as my NEW address. I had amassed a credit of $300 once I figured it out, not them. It has taken almost 3 weeks to have that credit applied to my new account (which isn't new, it's two years old). This morning I Called and they claimed I cashed the cheque! I have proof and I am sure they do too that this NEVER happened. I called my bank to have proof on my end ready. This company is backward and since COVID and working from home, they have gone downhill. I am not paying a single bill until this is fixed. Cut me off, I have a generator. This is unacceptable customer service. I was assured I would be called by a supervisor on multiple occasions. Never happened. Terrible.

The customer service rep named Usila, was amazing! I have had numerous conversations with other reps in the past and she by far was the most helpful, patient, and understanding. She spoke clear and came across understanding and concerned with my issues. I really hope when my grandmother (anybody for that matter) calls in in the future that they get Usila, as a customer rep because I know they will be treated well and taken care of.

A HUGE SHOUTOUT to a linesman named Dana. He rescued me on HWY 11 with a blown tire. and stranded. Dana got me back on my way and checked up on me when we met again at the Ultramar Gas Station. Dana was a very kind and great Samaritan. I sure hope this shoutout finds him, he deserves the recognition. Thank You Dana!