RV Canada

I've purchased 3 trailers through RV Canada. Mike and Rob have always been very helpful and accommodating.Latest purchase was a Jayco Northpoint 382FLBR

We have a 2020 Jayco, model 287BHS purchased August 31, 2020. We also purchased the SAL Protection Plan, which included 'On Site Protection Plan' promoted heavily by the dealer. In the the first week of May 2023, we noticed that our A/C unit was functioning, but no cold air.We called and spoke to David Kennedy (service manager)at the Carp Road RV Repair Facility. David advised he was new on the job, but would try to assist. He queried us about the make and model of the A/C unit, and asked about the SAL Insurance.After four phone calls and one from my wife, he told us he wasn't sure if the unit could be repaired, and would only be able to send a tech in July to to our campsite to investigate.Then no return calls!What kind of customer service is this, Mr Butler? Do you expect repeat business, when you are unable to fulfil obligations set out in a negotiation?Luckily, another Valley RV Dealer was able to fulfil the changeout of the Dometic A/C unit within a week of calling, with a smile and promptness.Buyer Beware. . .RV Canada is unable to complete after service, or return phone calls!

Had a very pleasant experience with Zach. I had a lot of questions trying to figure out the perfect trailer for my parents, and pointing out all the pros and cons of many models had me sold on a small Jayco. Time very well spent, I would strongly recommend the store and their knowledgeable staff!

First off the 5 star is for the great service I received from Kevin Y in the finance department. Kevin went above and beyond to ensure we where offered a good fair deal, even after our interest rate changed and the price of the vehicle went up significantly. The sales manager also worked hard to ensure they had our business. Kevin was able to secure better interest rates, a good options for our purchase. Unfortunately, not the best service from the sales department. Since I ordered June/22 and with a different sales person, I can understand that they had no interest in helping me with my purchase. Well Winnebago and Ford decided for us with unrealistic pricing. I hope whom ever gets our custom ordered EKKO enjoys it. All the best. J.

My wife and I recently purchased our new 2023 Jayco Eagle 27RS through Zachary and Michel. They were both very friendly, knowledgeable, and when needed, returned our calls and emails promptly. We highly recommend RV Canada and these two gentlemen if you are looking to purchase or upgrade a trailer!

I went down to the big RV show at the Canadian in Tire Centre in Ottawa. It was my First time there. I was more than pleased to see members of The sales team greeting you at the gate with a golf cart to take you around. They had tons of cold water bottles and some light snacks in the tents. My sales Rep Andre was very helpful in my quest to find a trailer that was the right fit for me. I did a trade in and everything went smoothly with that as well. It was a great experience and I recommend going there to anyone who is looking for an RV or camper trailer.I must also mention again the great customer service, I later realized I couldn’t find my ownership for my trade in. Rami from head office took care of that for me. They are very professional. Sooo pleased! Thank you guys!!Lana

What an amazing experience we had, dealing with Rob at RV Canada. He was such a knowledgeable salesman and answered all of our questions, without being pushy. The dealer was great to deal with so far. Can't wait to pickup our trailer. Thanks again everyone.

If you buy an RV with RV Canada, expect to wait at least 6 month to a year for service. 2 year ago the awning on my Jayco was defective, they approved the replacement under warranty but couldn't get a service all summer, we ended up picking up the parts from the depot and installing it ourselves. Not only that, but RV Canada reported back to their insurance company and claimed hour for warranty call even though we installed it ourselves.

As a first time RV shopper, I was pleasantly surprised by the quality of service I received. Zach was very knowledgeable and made great recommendations based on our interests.

We are new to RVs and salesman Zach Drake made the experience extremely stress-free for a first time buyer! He was incredibly knowledgeable over the phone and in person and did not make us feel pressured to make any decisions we weren’t comfortable with. Very happy with our purchase.