Preferred Insurance - Chatham - Kent Branch

I had Preferred Insurance and Chatham Ontario I paid $3,000 for the year months down the road they said I end up owing $125 and the canceled my policy left me with no insurance at all because they made a mistake and didn't add the price up right for the year

Great experience from start to finish. Lois Garland could not of been more kind, helpful or professional. She truly cared about me and resolving my claim. Thanks for making a unfortunate accident easier to deal with and walking me through the process until it was resolved.

My agent is Pam, I had a claim to put after an incident that happened on Christmas Day. I knew they were closed but I figured I’d call and leave a message. Even though she was off. She returned my message to assist me with making the claim. Afterwards, she made sure to check in with me to make sure everything was being taking care off. This was my first claim I’ve ever made and she helped me out the the whole way. Lois also helped me whenever Pam was unavailable. Between the 2 of them they made sure I was taken care of!

Couldn't be happier with the level of service. They have helped me find affordable and reliable insurance for my home, auto and small business. They have handled any issues that have come up professionally and in a timely manner. Highly recommended!

They were very prompt and respectable. Everything was done in a timely manner. I was extremely pleased and in an unfortunate situation if you need any help they will be there to help and fast! Thank you very much for all your hard work!

Wind caused damage to my metal roof. ..requiring replacement. Preferred Insurance in Chatham Ontario, allowed me to choose a local contractor , I chose ABC Contracting. All went well with the replacement and Preferred's adjuster Stuart followed up regularly. The work was completed . Very pleased with how the adjuster kept in touch every step of the way.

I have been dealing with Jodie for years with never a problem. When it was time to shop around, she did it quickly and with great results.

Best insurance broker in town!!! They care about their clients and their community. When we went shopping for insurance, we were looking for an insurance broker we knew we could trust and count on to give us the best advice as well as be there for us if we ever needed to make a claim. Our due diligence was rewarded because when we needed them most, they were there for us throughout the entire process. They make it easy, they ensured we were protected and they answered every question we threw at them. Thank you Preferred Insurance for a job well done! I have recommended your company to all of our friends and family!

Very disappointing customer service. Called 2 days prior to insure new vehicle and take off the old one. Day of the pick up the dealership tells me my brokers didn't fax over what he needed. I gave the brokers the dealerships number not once, but twice. Last conversation I had was being told that my insurance rate was undetermined, that I would have things sent to my email and everything was good to go? How has it been over a week and I still don't have any idea what I am paying?? How have I not been sent an email or a call confirming my insurance policy has flipped over?Also, March 16 was day one of the new policy" but for whatever reason I might still be stuck with April's insurance payment on the car I took off insurance March 16. If anything rates should be reduced seeing as it's halfway through March.I don't normally write reviews but this is just so disappointing especially for over 10 years of loyalty."

Loved the great job my agent Lois did. Great lady to deal with and everything was done just as she said. Happy again with my car. Thanks