Coast Capital - Langley Branch

My husband and I decided to renew our mortgage with a different lender as we were not getting the best deal possible and felt that CoastCapital’s customer service had declined recently. Our mortgage was paid off December 1st and yet they have taken two $650 payments out of my Royal Bank account as well as two payments from my husbands account. Last week I decided to go in person to speak to someone at the White Rock branch asking them to stop the payments. After waiting in line for nearly an hour the teller was told to let me know someone would look into it and get back to me. No one did and clearly they also didn’t fix the problem. I’m not sure what else I have to do to stop this. There is a very good reason why they have lost our mortgage and will soon lose the rest of our business also.

Aboslotley terrible Credit Union/bank. Had an appointment to discuss how poor their services are with repect to their debit and credit cards, the service fees and just lack of care and customer service. Arranged a meeting, a week later I decided while readung up what other banks offer that I don't need the .eating and that I've been given crapoy service fir past 20 years +. They don't care for ling term clients. I cancelled meeting and couldn't even get a hold of anyone. Then when I finally did after leaving a call back number I advised the person I don't need to meet and that I've decided to switch banks, all that was said ok sure I've cancelled your meeting. Thus provinsi they don't care - not even a question as to why or is there something we can improve etc. Nope thank you good bye. It just reconfirmed what I was already feeling. Don't bank qith these people. Just plain terrible.

Every time I go here I have a terrible experience. I've moved the majority of my banking away from here, but I leave the account open just in case I need to do a couple things. I even called ahead and talked to someone a couple days ago to ensure I could do what I needed to do. Today I waited in line for a long period of time, the standing boxes on the floor were not well marked and a young lady came over and told me to move back to the box literally where two other people were standing. There were only two tellers and then the young lady who was doing nothing and who told me to stand by other people came on to help. At first she said I could complete my transaction then she said I could only complete part of it and then she made me wait a ridiculous amount of time while she typed away and kept telling me to hold on she was working on it. Then she proceeded to tell me I could not do the transaction which I had called ahead to make!

I am a very regular visitor to the bank during business hours. I am disabled and have no ability to stand in line. I have always been treated well. Recently, the space where I can sit down to conduct my business was closed. I'm not happy about that but I am being well accomodated, so no complaints. It is occasionally pretty slow, but I am not usually in a hurry.

I’ve been with CCS for a long time now, but I think I’m finally over it! When you are trying to close a deal on a new car on a Saturday and every other bank is open, all the dominoes are lined up… but coast capital is completely MIA. No branches open, nobody picking up the phone…. I’m done. I’m closing all 3 accounts and moving on.Edit: I finally got through to someone after over an hour, and they said they would temporarily raised my limit to the purchase amount… only it didn’t work at all. They hung up, I went to make the transaction and it was as if they did nothing at all. I literally cannot describe how frustrating the entire experience has been.

If you like waiting 30+ min on hold just to even talk to someone to direct your call, this is your bank, if you like to wait 30+ min to see a teller in the branch every time & day, this is your bank, I have had a membership here since i was a kid, my parents do there business banking here, since i was a kid its been the same terrible wait times & service and only gets worse, as i get older and start needing other financial needs, line of credit, etc, this bank is proving its worthlessness to me even more. After attempting to make a call to book an appointment about a loan my call was disconnected after 30+ min before even speaking to someone. I go to the branch and they tell me i have to wait another week or more cuz they are all booked. Pathetic. The bank down the road had me in and talking to someone and my car loan approved within 15 minutes. Will be canceling and transferring my banking needs to a new bank. I do not recommend this bank to anyone thinking about signing up here, unless you have time to kill and enjoy waiting a ridiculous amount of time for everything.

What on earth is with this place?! Guys please please PLEASE work at upping the speed of your tellers just a tiny bit at least! Every time I come in you guys literally take at least ten minutes per customer. And then wander around for another ten minutes before helping the next one.It’s so ridiculous that it’s almost funny…except it’s not! I don’t want to be waiting this long every time.Please do better,Thanks very much!

Rude staff and had a major run in with a teller that was condensating and was treating me like a criminal for cashing a govt cheque. Asked to see a manager and she refused. Called their branch and gave a blistering complaint about the way I was treated and was promised a manager would contact to discusd the matter. Never got a call back. Last straw for me and will start the process of changing banks soon. Since they became national they no longer care about the quality of service they give their customers. Avoid at all costs. Used to be good before they went Canada wide but since then they are no longer care about customers and change banking policies without informing customers.

Went in to get a replacement bank card with my name on twice now and the first time got it in the mail without my name on it. They said it was a glitch in the system so waited another week and a half for another bank card the same thing happened . So now it's the third time asking for my name on the card so hopefully this time I get it with my name on. They have to freeze the bank card so I can't spend money for almost a month. If it doesn't come with my name on this time I will be going to a different bank.