Assurant

Long 1/2 hr phone wait on connecting with the store and then we were told we had to go down to the store. However, when we arrived at the store we were directed to the Geek Squad representative CODY, who was amazing to deal with. He was extremely knowledgeable of the products offered and our situation. He took the time to explain everything to us while being very courteous as he walked us thru the purchase /warranty & replacement process. He is the shining example of why we continue to be members of Best Buy and Geek Squad.

I signed up for RBC credit card protection through Assurant on a whim. The sales person made a solid pitch and i thought I may never use it but the premiums are reasonable so what the heck".I have been in the position of needing to access the benefits of my credit card protection plan twice now.Once when furloughed due to Covid and again when I was put on Long Term Disability due to Covid complications.Both times Assurant has been a life saver!!!Unlike my experience with other Insurance Organizations

Allow for easier access to the waybill. The customer experience would overall increase by doing this. The URL is not easy to identify. Thank you kindly for your attention to this idea. It is greatly appreciated. I look forward to working with you in the future.

The main thing that made the claim easy was that the customer service guy actually initiated the claim in the store. He encountered some issue with the claim process but managed to successfully get it to a point that the claim was accepted. If I had been making the claim by myself from home and encountered an issue, this wouldn't have been as easy. I see great customer service value in a customer service rep initiating the claim process in-store. To me, that elevates customer service"."

The ability to return the item to the store for a quicker process for the customer would be a lot better. I had issues with having the wrong contract IDs for my item so made things complicated, thankfully the service rep I got was awesome!

I originally went to one of your store locations and did not know a claim must be filed online. I wasn't very happy to find that out but.. the online process was straight forward and great. I only wish I could have somewhere in the process leave a comment to say what the issue I was experiencing with the product the protection plan was for ( a minor thing I know but I think it could've helped). I was under the impression when I first purchased the plan that I only needed to come back to the store to have my product checked and if found defective .. then I could get a replacement there. So it's fine now that I know but I think that should be communicated more clearly at the time of purchase. Thank you kindly =)

Overall, I found the process to be straightforward and I had a good experience. I thought the Protection Replacement Plan was a great value. At one point I tried to contact Best Buy to see if I could drop off the defective item in store rather than sending it via courier because I was close to a Best Buy location. Using the online chat to find that answer was not successful even after about 30 mins. I was transferred several times and the person I ended up speaking with didn't know if I could. But in the end, I got my item shipped back to Best Buy and received my gift card so I was happy. I would buy a Protection Plan again.

So, the insurance plan cost $120.00 which is a fair insurance costs to get a replacement. New phones are crazy money.One cannot dictate color of phone so I lost my vibrant shade which assisted me in location, the new black melds quite nicely into my black granite counter:)Hence, thats why cases are colored I guess. Battery does not hold the full charge like my new phone did (My old phone was good for 12 hours- New phone lasts from 6 Am to about 3 PM before charge needed.I assume thats just the pitfalls of referbished product.Max customer service is great but you had better schedule the return quickly or face the possiblility of another credit card charge amounting to over 1G.Also make sure that the new serial number is registered with them and take a moment to confirm the phone you recieved matches the phone they send. If it breaks again in future those details will make or break the return process.By the time I scheduled the 20 minute"- nope- "1 hour" - nope- "Go shopping an come back" (groan) 2.5 hour tech visit with my Costco phone rep

This experience was exceptional withholding the fact that we had to pack up a 60 Tv for which we had no box and drive it to a pick up location that informed us the box was too big. This return process would have been improved if we could have dropped the TV off at our local Best Buy unpackaged."

There seems to be some lack of synchronization between the BestBuy service app and the service agent's service scheduling process. Below is some detail based on my experience. 1- The app gave me an appointment time between 8 am and 1 pm on the following Tuesday. 2- Monday I received a call from the service agent confirming the appointment for Tuesday. 3. On Tuesday, after waiting till 12:45 pm when no one showed up, I called the service agent. They told me that their system was showing the appointment date as Wednesday between 8 am and 1 pm. 4. On Wednesday, the technician showed up after 1.30 pm. Suggested improvements: 1. The appointment time window from 8 am to 1 pm is a considerably large window. And when the technicians don't show up, as it was in my case, this would mean a waste of someone's time.