B&D Auto Recycling

I was convinced to trust 3d Collision on the repairs of my car. Unfortunately, I am not at all satisfied with the overall service. Firstly because somebody took my son's favorite throw blanket while my car was being repaired and they said nobody saw it. Secondly, I got charged for 2 days rental because 3d Collision won't release my car after finishing the repair. They even assured me that I will be okay, that I won't be charged but it was not true. It is so frustrating that you trust the company but they do not deserve the trust given to them. So sad. Hope I am the only one that had this experience with them.

I had an accident 3 years ago which required extensive work on my car. This shop was not recognized as an authorized shop by my insurance company. Brian assured me that he would do a quality job and that he would stand by his work for the life of the car. So I foolishly agreed to let him do the work. Worst and most expensive mistake I’ve ever made!I had to bring my car back for rework of 3 separate issues within the first 6 months of getting my car back. Keep in mind, I haven’t even got to the pictures I’ve posted (2016 Blue Golf R). If you look closely at the picture they didn't align the hood properly. I was told it was because of the accident it wouldn't line up properly.MY PAINT STARTED PEELING OFF!I messaged Brian several times (phone and emails) to have the matter addressed but he said “it looks like stone chips”. I’ll let you decide for yourself if the clearcoat pealing this way is a result of stone chips. He stopped responding to my emails. I had to go to a proper body shop and paid out of pocket to get this fixed. Oh and somehow this other body shop was able to line up my hood perfectly. Funny how that worked.Bottom line:If you want your vehicle to look like the attached picture after 3 years and want to be dodged by this place when you try to have the issue resolved, then by all mean get your vehicle “taken care of” here.Thanks for the lesson 3D Collision:Always go to a shop that is recognized/authorized by your insurance company!PS:Stay tuned for continued photo updates to this post. I’ve noticed paint bubbles on other panels.

This shop makes you feel like they are doing you a big favour to fix your car. They asked me to call in multiple times a day for them to repeatedly delay when it would be ready for pick up. The phone line is always busy and I was put on hold 10-20min at a time. The reception/desk workers display low level of professionalism. Barely looking at me in my eyes when they communicated with me and hanging up the phone on me after they were done talking.The manager Steve was reasonable and respectful and, truthfully he seems to be the only normal human I talked to.The car can be fixed anywhere but it was exhausting to deal with their that's not my problem" attitude (that's actually what they said to me twice)."

I would not go here again because: 1) After leaving the lot, I opened a door I had not checked (because it was not originally damaged) and saw multiple scratches that were not there before (I attached one example. There are scratches in four different places). 2) They were impossible to get information from. My call logs show I spent a total of over an hour on hold trying to get information. I was almost always told to call back because the person with information was not working. When I asked them to call me back, they’d take my information and then not call. 3) They lied about receiving (and cashing) a check from my insurance company so that I had to keep the rental (that they arranged for me) for an additional three days. 4) I expressed my concern about the communication problem multiple times and no one reached out or attempted to correct the problem.

VERY, very disappointed with the entire process at 3D collision. It took them 9 WEEKS to get my truck done (Insurance provider has never seen such poor service either in over 20 years in the business) - it was a 2015 so there should have been no problem getting parts. Communication was the worst I have ever had in dealing with any service provider. When I called I was given excuses and promises of return calls that never came. Then after 9 weeks they forgot a part and did not finish the job properly and to top it all off they took a bottle I had in my truck as a client gift. Please avoid the frustrations here and go to another shop!

I had a terrible experience with 3D Collision. First I was tricked by the tow truck driver and he made me sign a contract that allowed this garage to make the repair. That already shows the type of people that work here and are associated to this business.They had our car for over 2 months and in the end couldn't even repair it. We called in every once in awhile for an update since no one form the garage ever contacted us and around the one month mark the mechanic kept telling us it was almost ready and there was only one thing left to do. That carried on for another few weeks were I then had to go to the garage in person because people stopped returning our calls and the garage stopped answering the phone. When I showed up they took 30mins to even find someone to help me and show me the car. The car was still in the same state that it was 2 months previous. When we talked to the manager he told us that that they don't know why the mechanic lied to us about the repairs and that other customers have expressed the same concern .Overall, terrible experience. If you are going to trick customers and force them to repair their cars with you at least provide better service. Try returning your customers call, don't leave them sitting in your waiting room for 30mins, and maybe do what other garages do and repair cars.

After getting into an accident, I went to 3D Collision who came recommend by a friend to see if my car was drivable. Right away, from the first email to the last visit, Brian and the team at 3D put my mind at ease. It turned out the car was not safe to drive and within 30 minutes I was set up with a rental vehicle with them. During the process of assessing my vehicle and getting it repaired, Steve kept me in the loop throughout the process. Regardless of who I spoke to, they were always courteous, friendly and so helpful!Although I am extremely happy with the service I received, I graciously say that I never want to see them again - at least not in this setting...perhaps over drinks instead! :)I would however, highly recommend 3D Collision for anyone finding themselves in the unfortunate situation of having to deal with repairs on their vehicle. Brian in particular, from the onset said that 'he'd take care of things', and that's exactly what he did! Thank you!

If I could rate this place 100 stars I would. The BEST customer service I think I have ever received. I got into a car accident (somebody rear ended me) and I took my car into Fix Auto that was referred to me by my insurance company and I had the worst experience there. They tried to charge me a bunch of other additional damage that wouldn't be covered by insurance in the back end costing almost 3000 and they said they had to fix it in order to fix the other stuff. I was very upset, obviously don't have that kind of money sitting around. On top of that, I got home with my damaged car and realized there was dry erase circles all over the front and back with magnets and they didn't even remove them, so I had to go get a spray bottle and paper towel to scrub it off. I called 3D Collision the next day ( didn't even read the reviews) and they were so kind and asked me how my day was going and then squeezed me in for an appointment within an hour. They also told me I shouldn't have been driving around, since my bumper could have fallen off at any given point. They called enterprise that day, got a reservation and drove me there. They did so much for me, that they absolutely did not need to. I appreciated everything they did, and on top of that they were so kind and I felt like they cared ( not just trying to get extra money) I will 100% recommend going here if you need anything done to your car. They CARE, and that is so rare in customer service. My car looked brand new, the paint matched perfectly and they detailed it (thank you Darrel for that, awesome) It was amazing, love them, thank you!!!

Admittedly I'm a car nerd and love my vehicle. So after researching all the shops around Oakville, I took my vehicle into 3D Collision for front corner body damage repair. From the take-in, i was under the impression that I'm good hands. We assessed the damage and set realistic expectations around a timeline. Where I was pleasantly surprised was that they called me twice in the four days my car was there to no only check in on progress but consult with me. However, the service goes above and beyond where they touched up a few other chips and a scrape on my vehicle that were not part of original claim. When I went to pick it up they spent the time to go over every procedure that was performed in detail and showed me on the car. Overall this was a great experience and I would recommend 3D Collision to family and friends.

Extremely disappointed with experience at 3D Collision. From tow truck driver who falsely introduce himself as a firefighter" to owner Darryl who lied and held my vehicle hostage for 8 days. I was overcharged for tow and storage