Budget Car Rental

I had the best experience with Sara Reiter. I had issues booking my rental with National so I walked over and spoke with Sara. Not only did she help me, she was quick and efficient as I had 3 young kids running around and no car to take me to surprise my family. Sara made a frustrating situation turn around and then still managed to help me again when my flight was canceled a few days later. Sara is fantastic and I truly appreciate her service!

Would not recommend the “Mystery Car”, sounded like a fun quirky way to rent a car, ended up with an old minivan without any backup cameras.Looks like they just give you the oldest car in the lot. Ew.

Char was very helpful and mindful of the fact that I'd just been traveling for 24 hours and was really grumpy. Friendly and easy service. A+

They hid a charge of $139 on my rental agreement which was not charged until after returning my car. After calling customer care they refused to refund the charge because of the signed agreement, despite the fact that it was different to the verbal agreement. Won't be renting through Budget again.

Budget made a horrible experience so much better for us. We booked with hertz, but when we arrived at the airport the Hertz guy had closed and left, leaving us stranded without a vehicle and forced to forfeit (And pay for) our reservation. The young man at budget was so kind and friendly making a very stressful situation much better for us. He gave us a upgraded car for our 3 kids, pulled it up for us, helped load up our kids and luggage and sent us on our way. Customer service was AMAZING!! Never rent from HERTZ in Nanaimo- budget is the BEST!!

Fastbreak customers - beware that the staff won't check your tank before processing your bill and will automatically charge you for fuel. There are no attendants in the lot and despite explaining that we'd just filled the tank on the way to the airport, the counter agent still charged us without checking the tank (or letting us review the bill before leaving the counter). $70 fuel charge on a Mazda 3 that was full of fuel. After a few calls and emails they did refund us the $70 which we appreciated but what if we hadn't checked the bill that was emailed to us after leaving the airport?

Very fast and quick service. They did not push me to buy extra insurances. Liked the dropping in facility too.

Some individuals are not suited for customer-facing positions. Especially if being pleasant to others doesn’t come naturally. I’m hoping for the sake of others and the company that I just caught her on a “bad” day.I travel often (~130 flights & over 90 car rentals per year) and interact with pleasant service associates that are happy to help. So I was taken off-guard today by not one .....but two extremely unpleasant interactions.I’ve never had a sales associate:1) speak to me in a condescending manner2) insult my intelligence and ability to follow along during the explanation of the rental agreement (which I’ve done over 100 times)3) delay my rental process by stopping the contract explanation half way (see reason above)4) insist I walk back out into a rain storm to collect analytics from the vehicle (which the company representative needs to collect and I have never been required to provide at this location)5) refuse to provide me with an invoiceIt’s safe to say I will no longer book car rentals with Budget when visiting Nanaimo. Attacking customers verbally when they have not provoked this response is unacceptable.

Someone at the location manually charged my credit card over $1200- three weeks before my reservation. Someone with access to their POS system has been skimming credit cards- my card was comprised and money refunded only after a Visa fraud investigation. I will never book here again.

We needed a large car so we ordered a full sized car a week in advance. I called after making the reservation to confirm that they would have it. They said it would be no problem since I made the reservation early enough. My husband was to land at 6pm the following week and pick up the car. I called that morning to ensure the correct car would be available due to all our luggage and 4 people. They confirmed that I would have a full sized car and said that it will be waiting for us." When my husband landed