Ashley HomeStore

I had given this store a 5-star rating when I shopped there last summer; however, I have been treated shockingly badly since then . . . after spending over $5000 there. I bought a Whirlpool fridge/stove in November that was badly, I mean, SEVERELY, damaged by their delivery guys during delivery. Multiple witnesses, photos, etc., as they scratched their way up the stairs also breaking a newly-installed blind and scarring all the stairwell walls. (They also put dents into the stove, but that's another story). I called the store for a week, but the sales clerk pretended she was sick, on lunch, absent, well, you get the picture. Finally, the owner agreed to come and look. He tried to get me to agree to a few dollars off" on doors that looked liked they'd been battered by knives for 5 years. I insisted on replacement doors. I waited 2 months. Nada. I phoned again Friday

Has Great sale staff, always going above and beyond for customers. Awesome deals on product all the time.Delivery staff like myself love working for the company when it comes to making customers happy & delivering all over Rupert and outside areas.We deliver furniture and appliances & remove the old. We also do drop off donations when is still good condition to those in need.

Very pleased with customer service, product availability and speedy delivery to Haida Gwaii. Satisfied all around. Thank you very much.

Simran did an amazing job helping me choose my mattress and the delivery was so prompt!!! Start to finish very professional, helpful and patient. Thanks for such a great experience I can’t wait to furnish the rest of my home with you when the time comes!!!!

The customer service received by us from the staff at Mackenzies has been exceptional and a pleasure. From the sales staff, to Rob helping us with items that need repairing, to the recent delivery of a fridge, and the patience the delivery guys demonstrated with our recent purchase of a fridge. I highly recommend this store.

Got some help with choosing a tv. QLed and a beautiful sectional couch. Got a good deal too. Best service I've had from anywhere in town!

Friendly staff and great service. Got furniture delivered to Terrace without any issues. Would highly recommend.

I like the quality of the products, as well as I love wrkn for them now, it's a great experience the whole team is great

They are always been helpful. I have many rental properties and service is key for us. Rob is very knowledgeable and helpful and always try to meet the time line that I have to work with and to keep within the budget constraints that he has to work with

We ordered a new fridge from one of their on island visits (Haida Gwaii). While they didn't have the type of fridge we were looking for, we sat down together and ordered one from their site. It arrived sooner than I expected and the movers brought it right in.