West Coast Factory Direct Hot Tubs

I don't often write reviews but felt this occasion warranted some feedback. I am thoroughly impressed with Mike and team for their tenacious customer support and prompt resolution! I had zero experience with hot tubs and between their rundown of how to treat the water to the eventual maintenance of the tub, what I feel could've been overwhelming was instead surprisingly pleasant. WAY beyond what I'd have expected.

Very good visit, Mike (owner)is very knowledgeable has a range of experience with most tub brands.

If you want a hot tub, go see Mike. He will steer you in the right direction. He has lots of stock and won’t try to upsell you. Very impressed with the service and honesty.Thank you to Mike and Dan, we are so happy with our hot tub.

My majestic manfriend and I bought our hot tub here and we have absolutely no complaints! The tub came in a super timely fashion, the delivery was very smooth (the delivery guy with the crane truck was great!!), the tub is like a mini-vacation in our backyard every time we use it, and the staff at the store has been super helpful about advising us on how to best care for our tub as well as how to be as economical as possible! It's refreshing to go somewhere where they don't try to up sell you or try to get you to buy things you don't need. We highly recommend them!!

Fantastic experience from the start. Mike was awesome, everything he stated was accurate and he knew his products. They made the buying experience very straightforward and simple. The hot tub showed up when he said it would and product was as advertised. The delivery team they use was great and we had another contractor that works with Mike come later on 4 hours notice and place the hot tub on our pad with a small crane. It really couldn’t have gone any smoother. The maxx vita prestige spa we purchased is amazing. Would recommend them all day long.

After several frustrating disappointments on two previous occasions to purchase a home spa, I was pleasantly surprised by the excellent customer service, 'after sales' service, and prompt delivery I received from Mike, at West Coast Factory Direct". I have been enjoying the benefits of my Viking hot tub since May of 2021

The customer service is excellent. Mike goes above and beyond to help. He has an abundance of knowledge on all types of hot tubs. I purchased my first hot tub from him 4 years ago. I'm not in need of a new one at this time but I can guarantee when I'm ready for an upgrade he's the one I'll be going to. You can't go wrong with this business. I highly recommend it!!

Terrific staff and service! Mike (the owner) was honest and gave us a fair price. Diane, is very friendly and helpful. We have full support after our purchase of how to maintain and use a hot tub. The product is top notch quality. Buying a hot tub could not be easier dealing with this company. Highly recommend!

Amazing customer service. We learned the hard way about after care service from another hot tub and swim spa store in coombs - the after care service ?!?!?it was non existent ! Mike is who we dealt with buying both a hot tub and swim spa recently. We cannot said enough good things about this store. We were recommended to go to Hot tubs direct by the people who do our chemicals ( ocean pool and spa) and we are so thankful we landed in the right place after such a horrible experience w a place that starts with P ;) in coombs where we had previously bought a very expensive swim spa - as soon as it was sold they just didn’t care or answer the phone calls when we had problems. You won’t find that with this store. Mike has been right on the ball with everything and has gone above and beyond. He answers the phone and answers your questions. Highly highly recommended ! Thank you so much Mike !!

We bought our tub just over a year ago, and just recently, we had a small problem with the heater. Mike was on it right away, and got the ball rolling. Rob the repair guy came over the very next day and fixed the problem. No questions asked, just prompt, courteous, and professional service. It's nice to see that level of follow up care and service. Seems to be hard to find these days. Tub works great !!