Sunforce Products Inc

Director, Product Management left me hanging with no support on my malfunctioning lights. Weeks of emails and no resolve. He just eventually ghosted me. What happened to standing behind your products. If someone higher up at Sunforce wants the email chain, I still have it. See for yourself.

I recently purchased two solar operated string light from from Costco by Sunforce. One string worked but the other didn't. When I contacted customer service they immediately sent me a replacement after asking few questions. Andrew was great! The light was the perfect addition I needed to brighten up our patio outside!

Company simply does not respond. Purchased 2 sets of solar string lights, three bulbs were defective right out of the box. Tried calling, after being on hold for a long time I just finally hung up, sent 2 emails with no response either.

Very happy with their service! We bought a brand new motion activated light from a private seller, but it was missing a crucial bracket. We attempted to return the item without success. We then called the company to request another bracket. Andrew Henry was gracious enough to send us complimentary bracket at no cost to us. Thank you Andrew and thank you Sun Force!

Zero star rating!!This company has the worst customer service possible. I bought 6 solar led strings from Costco, and 4 out of the 6 strings don't work. They have defective batteries and this company wouldn't address the issue at all. After almost 3 weeks of waiting I will return everything back to Costco and never buy anything from Sunforce again.Very disappointing

Had a couple of issues with solar lights purchased from Costco not working with the remotes. Andrew Henry was awesome working through the problem with me and sending out the replacement parts. System works great, thanks to his assistance.

A ZERO star rating would be my choice for the inept, careless, Tech Support at this company where their Customer Service Plan amounts to finding any way they can to blow off any customer with an issue. Purchased one of their String Light arrays which stopped working a few months in, contacted Sunforce with the purchase receipt, and their response for more than a year is that they are 'out of stock' - uh huh, and the retailers are fully stocked, everywhere. Pointing this out, their brilliant Tech Support Rep, Andrew can't be bothered to respond. Ongoing bull*&^% since June 2021. Can only hope that the demanding environment in business today puts this company at the bottom and then gone.****I would like to amend this review: Thanks to Simon Bailey from Sunforce Support, who took this issue and turned it completely around. Every company needs a Simon Bailey representing its Customer Service.

I have several Sunforce motion-detecting lights on my property. When one failed after about 18 months. I contacted Sunforce for help. Andrew was very courteous and helpful. He had me do a series of tests on the sensor, and when it was determined to be non-functional, and I sent him the purchase receipt, he immediately offered to send me a replacement unit at no charge. Now THAT is good customer service! I have not yet received the replacement (it has only been two days since his offer to send one to me), but given the company's positive response so far I have no doubt that I will receive it in a timely way.

They sell cheap solar lights. 709888 is a junk product which is full of flaws. 2 different units and each has a different problem. One has batteries which do not stay charged and the motion sensor on the other is broke. Both were installed under overhangs so the weather would not affect them but that did not help. STAY AWAY FROM THESE OVERPRICED CHEAP PRODUCTS.

I bought several LED motion lights. 1 stopped working and started flashing. I contacted the company and got a response back very quickly. They asked what the issue was, a copy of the receipt and a video. Within minutes pf sending this information to them, I received a response that a replacement was being sent. I have had no issues with my other lights and was extremely impressed with their customer service.