Arbutus Jewellers

After having Andy repair lots of my vintage jewellery, my husband and I went to Andy for our custom wedding bands. We are thrilled with the results, and the service is always top-notch. Andy was also able to reset my engagement ring stone from it's original late-1800s setting -- a task other jewellers were apprehensive to take on, due to the antique cut of the stone. Highly recommend!

I have known the owner, Andy, for years and he has been great. He was recently able to service my Seiko mechanical watch back to optimal time keeping. It was originally running -30s per day before the service. After servicing, I could barely notice the time deviation.

Best service from Andy. Quick watch battery replacement will be done in front of you within 2 minutes. Very friendly, professional service. If you are looking for a new watch, jewelry, Andy will help you find the best match, plus give you honest opinion. You could always give you best deal.

Marvellous service! Super quick & efficient, and great prices. Highly recommend. My watch needed a battery replacement, and all told it took less than five minutes for five dollars. Never going anywhere else for any other repairs.

I have not been here for years and today I needed a strap replaced as my watch keeps falling off. Andy, who looks the same since ages ago, simply fixed it in seconds, for free.....a highly recommended 5-star shop.

Needed a battery change for my watch today. It was done in a few minutes although the gentleman was busy with another customer already.It’s nice to have such a professional in the area, will definitely recommend him to all my friends and family.BTW it only cost me 7 bucks, absolutely fair.

Having read all the positive reviews I decided to take my clock in to be fixed. I was told it would take 2-3 weeks. I didn't hear anything from Andy so about 6 weeks later I called to enquire if it was ready but he told me he was busy with a customer so would get back to me. I still heard nothing so waited a further 2 weeks before contacting Andy again. I got the same response. Finally I decided to go to the store in person and saw my clock sitting on the shelf in the same place and condition it was in when I initially dropped it off. Andy told me that he couldn't get the part for it and therefore couldn't fix it and to take it home. I took it over to my partner as he said he'd take a look at it and he was able to fix it straight away, no extra part needed. I actually wonder if Andy even looked at it and am disappointed with the service after having such high expectations based on previous comments.

Look no further. My Seiko battery changed and installed in exactly 5 minutes and at an unbeatable cost.Fast, efficient, cheap. Very personable fellow at that. And easy free street parking. Definitely my best experience in Vancouver in years!

Andy is such a friendly, lovely person. He made my wedding ring and a necklace and has been more than willing to clean them for me over the years and do any required repairs. He is a gem to find and someone you can trust who runs his own local shop.

Andy did such an incredible job fixing the clasps on my ring. Professional, honest service. Thank you