Surplus Furniture and Mattress Warehouse

Went to go buy myself a new bedroom set. Drove past this place so decided to check it out. I highly recommend this place, I had Megan as my sales rep. I’m a shy person she made me feel so comfortable, told her what I was looking for, she showed some stuff, and what I loved is never once did I feel pressured into buying something I didn’t want. The bonus part was that they had everything in stock I didn’t have to wait a week or two for my furniture. They also threw in 2 pillows and a sheet set with my bed. Will definitely be recommending this place to people.

we stop in friday july 7th to check for sectional couch..with the help of all of them..we brought it back inside the chip transport back to timmins..they even took pictures lol and we all laugh how the driver back up soo good..

$2000 couch. All the fabric is undone in less than a month. Sales guy hangs up phone to deal with another customer 20 seconds after calling. Quality is not good.8 months later now. Still have not had a resolution. This response from the company says to contact them, then doesn't respond. Several attempts made now both with the store locally, as well as head office. Getting absolutely nowhere with this company. So frustrated.Have now spoken to store. No reasonable solution has been offered. The offer to purchase a new couch is not a resolution. Have been trying to reach the company itself and have not been able to get a response as the store has not been able to remedy the situation. For whatever reason the reviews are the only place they are responding.

Great service and great selection for your furniture needs at a great price. The associate was very helpful during this visit.

Terrible customer service!!!! First of all,the sales people lied to us a half a dozen times, clearly just to make the sale. Which isn't totally unexpected. They hire a third party to do their deliveries. So two guys show up,one is very polite and the other was loud,swearing and complaining the whole time. Took off a door to bring in Asher and then took the hinge pins with him which I can't seem to replace because they're huge as it's an old door. My husband called the store and the assistant manager,who needs to be demoted said sorry take it up with the delivery guys. They are the face of your business,they represent you,you need to take accountability for their irresponsibility. We will never shop there again. As a manager in retail myself this behaviour is totally unacceptable and this assistant manager needs proper training.

I had a wonderful experience buying my first new couch!! staff were so friendly and helpful. Definitely will be going back again! a big thank you to megan for helping me pick out the perfect couch. :)Pricing was all very reasonable to!

Surplus furniture was a fantastic experience from start to finish. The staff was very knowledgeable and took the time to address our wants and needs. Patrick was awesome, he made the experience very easy for us as customers. Amazing pricing and great customer service pre and post sale (which is rare). I very much recommend making this your go to furniture store.

Surplus Furniture was one of the best experiences I have ever had shopping for furniture. Excellent service and very friendly. Helpful but not pushy. Beautiful furniture at great prices. They will be seeing more of me. I highly recommend checking out this store.

Walked in in hopes to find a frame. The salesmen weren't pushy but were very helpful. I ended up purchasing a frame and when I couldn't pick it up the day after as I intended it was no problem and everyone was very accommodating with my 3 day delay for pick up. Gladly would recommend this place to anyone in the market for frames & couches.

Spent $2216 on 7 items. Wanted to return 1 item which was brand new but they wouldn’t accept the return. Asked if they would return the $215 extended warranty on the 1 item (obviously it wasn’t used). Answer was NO. Will never buy anything again from Surplus Furniture!