RONA Val-des-Monts

My local hardware store, although small it has all you need with great customer servire

Geriatric cashiers don't know what they're doing. When you go to the lumber yard the employees are too busy chatting among themselves to help you find what you need. I was sifting through badly twisted 4x4's and the guy yelled at me to put them all back when I was done then kept chatting with his buddy. I'll avoid this place from now on.

Saw this amazing chair being put together by two ladies asked about it. I paid and they loaded in my car. Great team work.

Fantastic Rona franchise. Has almost everything the big stores have. Drive through lumber yard makes things so much easier. Great staff allows for quick and easy experiences

Great store! I bought some of my appliances from here and it was less expensive than the home appliance stores with free delivery, haul away service and installation. Plus they delivered everything the same week when some other stores quoted me a month delivery.

Returns are always a hassle. If you have lost your receipt, they charge you a restocking fee. Any other renovation store, if you don't have a receipt, they can either look it up by your credit card or will give you store credit for the full amount. Other than that, they are good.

Extremely helpful, great bilingual customer service, prompt on-time delivery. Owner is very involved in our community. Our first choice for home reno information and materials!

Yesterday I went to buy a glue for my IDY and waterproof spay plus for clay stone for graden growth.I am a Thai -Canadian have live in val des monts since 7 years.Normally I use to do groceries and housing stuffs in gatineau. But since this yers I don't have much spare times. I decided to used located business.But I was very disappointed with the 2 young girl who were waiting there.I explained to here my France is limited but my advanced with English with Thai accent.That's those teenagers girls did not mind about their duties. One just eating jelly gums and look around like finding her mind somewhere. And other one just tell me to spelling the word glue" I showed she my stuff that I need to stick this 2 metirail together. I need a good glue.She just siting down and didn't react anything. Finally moving slowly plus tell the jelly gumy girl to do Google on thire phone for information.In this state of patient level I holding up my eyes looking up to the roof with impatient face.But there is a senior standing there and see my actions.He come to ask me immediately do you need help Miss? You prefer in English?I say "yes " thank you Sir.I explained what I want in English and he replied word "Glue" to make sure we both understand the same thing.I do really appreciate his services and English skills language.After those young girl see all the situations.She runs around to find what customers want to buy and working harder immediately.You know when you are in a small business you don't have evey stuffs in the store.You much keeping you kindness and mind services to keeping customers returned.I dont blame the store.But I do blame this young people workers.They don't mind and not thoughtful.They just there to correct their dollars hours.When you get to age of working.You must have some responsibility for what u are doing.This is family education not a socially developed caractéristiques or institution training. It's basically responsable for you incomes

Great place !!!Has got most of what your looking for !!The owner is always there for its clients !!! Its realy nice to have a hardware store like this in a small town !!

Nice small town" feel and service