Budget Car Rental

I was calling to get a price on a rental and they didn't pick up the phone and after I called 3 times they just started to pick up the phone and hanging it up right away. They have extremely bad customer service. I won't rent or even call them again

My review isn’t at any fault of the employees, but the company overall.We arrived to get our rental shorty after we landed from pearson. When we arrived, our car (Buick suv) wasn’t ready or cleaned. From the looks of it only one employee was working so we understood and asked for something smaller or similar. They gave us a Ford Escape instead which was perfect.When we went to check out and pay, we picked the full coverage insurance. The employee had to call someone on how to add that on, and then wasn’t sure how to add a Nova Scotia license into the system. This process took a little over 30 minutes in what should’ve been pretty quick. The person I was with was getting impatient (which I wish the employee was working when we dropped the car off because he wanted to apologize). On top of this, the system kept crashing and we had to repeat the process several times before we could be on our way.Where this is near high volume tourist attractions, the company should be training their employees properly on how to process insurance and drivers licenses from other provinces / countries. That isn’t fair the employees to be put into such situations.The employee was fantastic, the company not so much.

Fantastic service. Omar was very helpful. We were able to extend our rental 3 times because ours was still not ready at the mechanic. Car was clean and price was good.

I would never, ever recommend renting from this Budget location. On December 9 I went online and prepaid for a rental from December 18-26. Pick up and drop off times were both for 12pm. On December 18 I arrived from Halifax. I went to pick up my rental vehicle, and there was a sign on the door stating Be back in 20 minutes." Luckily my sister-in-law didn't mind waiting for the clerk to return. When they returned I went in to get the keys for my car. The clerk asked if the rental was prepaid

Very helpful and friendly customer service at the Budget car rental on St. Paul’s street .

a rubbishy leader of this budget and avis. they rental more than what they have. and you just wait until they find it and missing some important dates. (i was wait for 1 day until i cancelled it)also, they can do nothing and just let you do it buy yourself. They can do nothing that you book from their website. She just said she never use their website and can't refund your money. You have do it by yourself and no car. Please avoid it, that you could have a good experience.!!! better to have discount car company and enterprise. they can pick you up and send you back.Almost waiting for 3 weeks, i still not get my money back. I just call the number they did not give me any useful responses.

I have dealt with this place many times and every time I leave with perfect service and value for my money. Thanks please keep up the good work.

This review is dedicated to the kind staff who went and above and beyond to help me (I believe his name was Omar). There were some mixups with the reservation (completely on on my end) when I first went to pick up the car, and he was extremely patient and helpful. We were able to resolve everything no problem. Some of the best customer service I have ever received. Thank you!

The female manager is super nice, I am very beginner in car rental, she is very patient and helpful, I have never met such as a good people. Thanks for her all assistance all the time. The male employee is very friendly and patient as well. Nice team and incredible service.

Horrible service! 1-800 number says one thing and the rude man at the counter says something else! Got there, he is on his cell phone talks (ignoring me) for 5 to 10 mins, then gets off and says what can I do for you" in such a rude tone! I said something and walked out! Take my business somewhere else thank you very much"