Gatineau Acura

Very happy with my Acura. Jerome was excellent. Process was easy and stress free. Overall will definitely be back for service and future purchases!

I must admit they are simply amazing. I’ve had a few of issues with my car in the past year and I’ll make the drive to deal with them. They are responsive and honest. For instance, i had an issue with the rubber band by the windshield coming off and they glued it back (charged me for the labor which was nothing) although as it was the winter I don’t think the glue had set in properly and the band started coming off again. Next time I dropped by they glued it back free of charge. They usually do a complimentary car wash too. I had a break problem recently and even though it would be a short fix they would lend me a car. I feel like out of all car dealerships they are the best I’ve dealt with. The overall customer service is outstanding and they are overall really helpful and pleasant to deal with.

Great customer service and friendly staff every time. Our experience with both sales and service has been excellent. We recently picked up our second vehicle leased with Gatineau Acura and had a great experience with David once again! Service is always easy to book, accommodating and considerate that we come from a bit of a distance on the Ontario side to get there. If you're looking for an Acura I recommend dealing with Gatineau. The Acura dealership in Ottawa does not compare to the experience received at Gatineau.

0 Stars is what this dealership deservers.. Purchased a car in 2016, they showed me a carproof with no accidents. Perfect!! Made the purchase and 2 years later I go to trade the vehicle and what do we find? a $6300 accident 2 years before I purchased the car. Contacted the GSM Serwan he promises he will look into it and try to fix this. 4 months later no response to voicemails or emails, I try emailing everyone on their management team and no response. Terrible customer service, and the fact that they don't even acknowledge any of my emails and I can see they have been read. NEVER PURCHASE A VEHICLE HERE SAVE YOURSELF SOME THE TROUBLE! My trade now is worth about $5k less because of the carproof accident.

On my second generation of cars. Sales were very easy to deal with. Service is always helpful and organized..and on time. Will shop here again most likely. Prices are standard. Waiting area comfortable but a little small and public. That would be my 5th star. Bilingual.

I recently purchased a car from Acura Gatineau. I dealt with David from the sales team. David was exceptional at making me feel comfortable. He was straight forward and very honest with the product i was interested in.Francine from the finance team was friendly and very knowledgeable. She did not try and pressure you into any additional sales item on top of your car purchase.Overall it was a great experience and it would be easy to recommend a friend who is looking for an Acura as their next vehicle. I myself would go back when i am ready for my next car.

Great service from the parts manager.I tried ordering a part from Camco Acura for over a week with no call or email back after leaving 5 messages 3 VMs and 2 emails. One of my emails was to the GM that didn’t work.Sent an email to Gatineau Acura last night had a response this morning at 9:30 and ordered the part. Great work!!!

Got my RDX at Acura Gatineau and I must say this is a top notch establishment and the staff are eager to listen to your concerns. I would encourage anyone wanting to buy a new or used vehicle to drop in and see the quality inventory there is to choose from. Service is also very accommodating and affordable. Thanks for the positive experience Acura Gatineau!

Today was the first time that I have taken my MDX for service at Gatineau Acura. I live in Ottawa and have always gone to Camco Acura for service. After 3 bad experiences, I was looking for an alternative.My car had been diagnosed by a Honda dealership as having a noisy power steering pump. As they could not get an Acura part, I filled out a form on the Gatineau Acura site asking if they had the part in stock. Within 10 minutes of sending the form, Ling from parts called to tell me that the part number that I had was superceded by a new one. He gave me the new part number and told me that he had one in stock. I decided that it was best to have them install it, so I booked an appointment online.Check in was easy and quick. My car was brought in and within half an hour, the techician, Pat, came out to talk to me and explain that the issue was not the power steering pump. He took me into the garage and spent 15 minutes explaining to me what the cause of the noise was. He advised me to do nothing for now, and I accepted that advice.The big surprise was when the service advisor handed me my keys and told me that there was no charge as they had not done anything". Obviously

It is a very high end dealership which should not forget to reset your oil life and leave dirty fingerprint on the hood after getting your SUV serviced. This is unacceptable from that level of dealership. Most of the time their services is ok. Even though it only happened once, it is still unacceptable. I would expect this from a local garage.