Golf Town

My family and I went into golf town today and felt seen and known as Rocco came to us as we entered into the store. Awesome customer service Rocco, keep it up!

This review is purely on my experience with Kai, a young enthusiastic golf fitter.I came in for my first ever full bag fitting and was a bit wary of the experience. When I walked in I didn’t feel especially welcomed, even didn’t have my booking in their system. However, Kai turned my experience right around. I wanted to get fit specifically for Taylormade. While he had trouble locating shafts that actually fit the heads (a lot of broken pieces) he was gracious and took the time with me. We worked together for about 2.5 hours and helped me with a few swing tips. However, while we were doing up the quote other staff were ignoring other customers while trying to get Kai to do the work while he was already clearly busy. Other staff in the store made me feel like my time wasn’t valued. All I will say is, Kai, keep being authentic to yourself and keep doing great work. Your parents should be extremely proud of you, that work ethic and genuine kindness will take you far. Thank you.

Google says store hours are 10-6 on Sunday but the store window says 10-5. Please update.

Just had a fantastic experience with Brad. Would love to give him 6 stars.I will be back to this location just because of him. Got a great set of Irons for myself with his knowledgeable help.Seriously! Go see Brad if you need advice and want top notch customer experience.

The staff are fantastic. Very professional. Spent a lot of time with us at a swing bay" (?) analysing my husband's swing

Just bought a new set of TM Sim2 Max irons. Jordan was awesome helping me decide between reg and stiff shafts. Great service, level of expertise and just a fantastic experience.

Very knowledgeable and helpful staff. Great selection of gear and often have sales on.

Unbelievable service. Brad had only been working there for 30 days and absolutely nailed it. Great hire to management on their part. Brad you're an absolute gem, keep it up. Would come back for sure.

First time here and boy did I want to get out as fast as I could. I came because I wanted to use up my gift card. I know nothing about golf but I was open to seeing what was in store. Some of the staff were nice but others made me feel out of place. No greeting upon entry, no effort to make conversation. Not sure if that was just because I wasn't their typical customer. Anyways, if I didn't have a good reason to come here I wouldn't have. (I've heard good stories and clearly there are good reviews about the place. It might've just been some bad apples.)

I don’t write reviews but was compelled to given the excellent service I experienced when purchasing my driver at Golf Town South Surrey from a young British lad Kai. I hadn’t experienced great service other times I visited this store so was pleasantly surprised.I was impressed with Kai’s helpfulness, product knowledge and exceptional customer service skills given his young age. Highly recommended!