Hertz Car Rental - North Bay - 192 Lakeshore Drive HLE

I cannot thank HERTZ enough. After a wild turn of events I ended up stranded in North Bay trying to get Toronto. They hooked me up with a one way rental to the city super last minute and even stayed open a little later for me. Without them I’m not sure what I would have done.Staff were incredibly helpful and kind and the car rental worked out perfectly.Thank you!

Rented a car for a day. Cammy at the Hertz office was so very rude and stand-offish, almost like she wanted to attack us. Wanted to bill us for 2 day even though we had already paid for 1 full day and also wouldn’t rake the car back after a day rental and need to be 2 days. Then tried to blame the booking site and said she is a small business. Also the car we rented was not available

I had a great experience renting from here last week. Jen was super helpful and accommodated my specific needs. I was taking the bus in to town and she coordinated to have the shuttle be there to pick me up when I arrived at the bus station. Would highly recommend this location, service could not have been better.

Super helpful staff. Impeccable service

There is a reason for all the 1 stars. I booked via Priceline for a day for an SUV. When I got there, a very impolite lady made sure to make me feel unwelcome and said the car isn't available and the other car can be taken for 2 days only. So I better pay double or take it or leave it. She said this is a franchisse and CNA do whatever she wants, she made it very clear in a rude way. I called Hertz to report this and they told me they can cancel with no penalty. So imagine, this is borderline Fraud: confirm booking for an SUV for a day, then when customer comes, double the charge, for a worse car, and scream at them. And this during Vivid times when small business is struggling and we are trying to support. That lady needs a course in customer service, and then work on herself a bit.

Rented a car online, got the confirmation, and they charged my credit card. But when I got to the dealership, they said that all their cars were booked when there were still cars in the lot, and I had the confirmation number set for proof. They clearly did not want to deal with my case and basically threw me away. Their customer service is not the best. Good luck renting a car from this dealership.

New car...

Booked a rental through Expedia, with the return being on a Sunday. The booking page said off-hours returns were fine and I was quoted for a single day rate.When arriving - after taking a taxi to their location - I was told that I would have to pay for two days because they do not accept returns on Sundays. Not only that, I was told I was lucky" because normally I would be billed for THREE days because the following Monday was a holiday but that they would give me a break on that one.The clerk said that they have had lots of issues before with Expedia; if that is the case

Best car rental in Northern Ontario