Laura

I had a complicated online return as well as a purchase. Valerie was exceptionally helpful. She sorted through all of my items and paperwork methodically and professionally. She was very friendly and personable. She was even able to offer me a birthday month discount! Thanks for the great customer service Valerie! I will be back!

Not a single person in the store offered to help us even though the store was empty. Honestly staff was pretty rude. I do not recommend if you don't know if dress size or are plus size because you will be ignored.

Sarah! (I hope that's her name) was tremendously helpful. 4 stores I went into before and wasn't even acknowledged. I don't shop often and when I do, it's because of some function I have to attend. She immediately recognized my deer in the headlights look and completely brought my anxiety under control.With her keen eye and patience she found me the perfect outfit that I feel great in. Thank you!P.S I bought the navy blue flowy shirtand black pants if your name was not Sarah....

Horrible customer service. My mother and I went into the store so she could find something for her trip in the summer. We were not greeted by any of the employees (the store had maybe two other customers in it other than my mother and I.) we had walked past three different employees and they didn’t even look at us. When we finally found something for my mom, the register area was empty. We waited maybe three minutes before someone came over to check us out. And again, it was still just two other people and my mother and I in the store. My mother (being the understanding and nice women she is.) was ok with it and was ready to pay and go. After she paid she said ‘thank you have a nice day’ to the employee at the cash, and the employee ignored my mother completely and acted like she was busy again doing nothing.I’ve worked in retail for a long time, and I’ve never in my life seen a store with such unapproachable staff.

Everything is so beautiful here. The staff are awesome and helpful. They are not pushy either. Came for a look and bought a beautiful dress with pockets!! They take care with the clothing when wrapping it up. Any event you have, I recommend you check them out. I wasn't disappointed.

I am not the one to leave bad reviews as I am a very understanding person who also works in customer service but this has to be the most horrible experience I have ever had. My friend and I where shopping for our prom dresses today and the second we walked through the doors we felt extremely judged and uncomfortable and the ladies working were exceptionally rude. We where told that we could only choose one dress each to try on, while others that had their parents with them had many many dresses at a time while being helped. I might add that I am almost 18 years old and have two jobs and I pay all of my expenses myself so there is no reason to being treated poorly as we are not children. On top of it all we where informed that she and I had to share a changing room… (it wasn’t even busy and there where many open changing rooms) We felt like we where being treated as if we where 2 years old. While I was waiting for my friend to try her dress on, an employee stormed over and I had the dress taken out of my hands and hung up on a rack behind me very aggressively and rudely. In doing so as if I couldn’t hold a dress right. I was very respectful and careful and if she had just mentioned that I could hang it behind me while I wait i would have done so without a problem! After both my friend and I had our dresses on we wanted to switch and see which style we liked better but of course how could we do that when we where only allowed one small dressing room? I then just used the open one next to my friend for a quick second so we could swap and did not see the harm in that but afterwards got in trouble and apparently if we wanted to swap we had to change together at the same time in our tiny fitting room. We where also watched like a hawk the entire time and never once was asked what they could do to help. If they ever came over it was to give us trouble or tell us the “rules”. We where so fed up by the atrocious customer service and was done with how we where being treated and took our business elsewhere and we will never be going back. I am absolutely shocked of how we where treated and spoken too and it was unexceptionable.

Always happy with the service at Laura's. They help keep me up to date with style and comfort. I love their sales and tryto take advantage of them. Great place to shop.

i’m not one to write bad reviews, but the customer service here was atrocious. i also work in retail & understand the struggles of trying to make sales, but my experience here was unreal. my boyfriend & i were looking for a dress for prom, & im about a size 2-4. i chose a dress that was size 4, thinking it might be too big. i ask to try it on, & she leads me into a change room that can’t close. i end up undressing, not realizing that the line of customers at the cashier could see me. i immediately try to close it, but the curtain is too short. she ends up taping it shut. really not classy. she then barges into my change room & tries to make the dress tighter than it actually is, saying i’m “too big for it” & i “need to go up in a size.” when she leaves (finally), the dress feels too big on me? not the other way around. she stood by my change room the whole time & didn’t give me or my boyfriend any privacy. i then asked the return policy, she said they didn’t have one (yeah right). then proceeded to follow me out the store after i said i didn’t want to purchase it & changed the return policy after i wanted to leave from no returns, to fourteen days lol

Sarah, the manager and the entire team is amazing. I always leave with a smile on my face a bags of beautiful clothes. After 8 years I continue to shop at Lauras. They know my size, colour and style.

I enjoyed my dress shopping experience, however I am disappointed with their short 14 days window for any return, exchange, or price adjustments. I purchased a dress on April 15 and now I saw the dress I bought is 100$ off, however because I am two days past the 14 day window I can't get the price adjustment.