FirstOntario Credit Union

Great local branch for anyone who is pretty much glued to the Kerr St neighbourhood. Friendly staff and pretty amazing savings accounts interest rates up to 1.75%. But as with all credit unions, good luck finding a branch when you're not in your local neighbourhood.

I’m leaving a horrible review about Saven Financial because I can and the staff are horrible. They have withheld my funds and blocked me from communication

The bank machine at this branch is CONSTANTLY eating the bank cards (even though this machine replaced the old one within the last year and a half). Personally has happened to me 3 times now. The staff also seem to have troubles performing simple tasks such as paying bills to the right accounts, linking bank cards to the right accounts, no information on how much Cheques cost, etc. They are friendly though which is the only reason they get 2 stars.

As with other reviewers I too am having difficulty getting a hold of Brandon at this branch. I AM TRYING to settle my dad's account and even when someone answeres the phone and assures me that Brandon will get back to me he doesn't. If I had known that this branch couldn't do what I needed in house I would have been done it through my dads home branch in Hamilton when they called me.

I tried calling the company multiple times to prevent GIC autorenewals and they do not do it. I have had my money trapped in the account for 9 months longer than I planned and they're trying to force me to keep it in at 0.45%, despite the fact that it has matured.

Apparently open until 5pm only means open until 4:55 pm wouldn’t even come to the door to see what I wanted - just waved me away with her hands. Rude!!

The service at this place on Kerr Street, Oakville, is absolutely terrible. I went in today to make a deposit. There was only 1 teller on and she was tied up for over half an hour with this customer. I closed my account and i will never deal with first ontario again.

Having banked in Oakville for over 30 years, let me share recent experiences of this as a bank/credit union and branch. Currently, as of Nov. 2020, First Ontario is the best in their customer service relative to other downtown banks. The other downtown Oakville banks can be ranked in this order 2)Scotia 3)RBC 4)CIBC 5) BMO 6)HSBC 7)TD. When it comes to Credit Unions (ones with real offices you can visit), First Ont. are as good for service. The only thing that lets them down at this time is that their investment rates don't currently match Talka (Hamilton), Duca (Burlington), BCU (MIssissauga), Parma (Toronto).

I was on the phone with the support centre and quite literally they ended the call at 8 pm rather than staying on the line with me to resolve the issue I phoned about. This incident has left a negative impression with me regarding FirstOntario Credit Union's phone care customer service. As well, the pandemic is now over and in light of that fact, when will the Kerr Street branch be bringing back Saturday hours and expanding operating hours beyond 5 pm for one night during the week? As such, your operating hours are very limiting for busy professionals to be able to connect with branch staff in person.

This is probably the most disorganized financial institution I've had the pleasure of dealing with. I originally came here for a 'good' USD investment account which paid a good interest. The interest rate quickly deteriorated over the next couple of months.Brandon at this branch is useless. I would seriously advice to the manager running this branch to promote one of your tellers over Brandon. Brandon can't even be bothered to change his outdated voicemails, let alone actually pick up his phone or respond to emails or voicemails, ever. He is unaware of what is possible and what is not in terms of USD transfer methods... nor was anybody in this institution informed that they do a hard credit check to open a simple chequing account.I regret wasting my time chasing a slightly higher return on USD for a short time.