Orillia Hyundai

UPDATE the response below is wrong

I had the best experience at Orillia Hyundai. Tyler Dahn and Jamie Wessel were great, and all other staff I met were not different. I am extremelly happy with the new car and the attention I got throught the entire purchase/delivery process. Tyler ansewere all my TOO MANY QUESTIONS.I would recommend 100%Thank you Orillia Hyundai

Everyone at the Dealership was super helpful. Tyler and Nathan answered all my questions and would get back to me quickly, they showed me how to use the features of the car when I went to pick up my car and made sure I felt comfortable before leaving the dealership. Jamie was a great help with getting all the financing done and they all worked great together for making everything as easy as possible for me.

We had to take our vehicle in for a recall and safety inspection. I made the original appointment for the recall only and had to change the length of time because we were informed we needed a safety inspection for an ownership transfer within family. In the safety inspection the technician discovered major problems with the rear brake system. Paul brought me back into the garage to see the rust/ salt damage for myself, and he introduced me to the technician. Because I live out of town they arranged a loan vehicle for me, which they gave to me at no extra charge. Then they gave me an estimate for cost and repair time. The cost estimate was accurate and they had the vehicle repaired faster than promised. For my pick up they also accommodated a late pick up through their sales team, which saved me a 3 hour round trip!I really appreciated the friendly and knowledgeable staff. And I witnessed repeat customers coming in that were greeted by name. It made me feel like I was in good, trustworthy hands.Thanks for the great service.

Service and parts are great! Friendly staff. Have to try their sales staff again before I can give a fair assessment on that department. Had 1 poor experience and ended up leasing my car from a different dealership in another town. The sales person I’d spoken with at Orillia was pushing me for a sale on one model. I emailed him back with more questions on another model… never heard back. Emailed him once more and then took the sale elsewhere. One poor sales rep does not necessarily mean they all are like that. As mentioned, Parts and Service are great. I’ll consider giving sales another try when my lease ends. Will try something other than a Kona next time. Love the car - but road noise is excessive at highway speeds.

Love my new car! Tyler explained everything well and was good service! Jaime is also awesome cool guy!

If there was a way to leave anegative review I would.So many recalls on my 2017 Hyundai Tucsan, including a new motor. Whoever replaced the motor left out dowel pins and it messed up transmission. It cost me 2K+ to fix the mistake. The dealership took zero responsibility, simply stating the person who replaced my motor no longer works there (that doesn't help me at this point). I even contacted Head office and was told that it had been too long - anyone heard of Covid? I didn't drive my car for more than a year. They made a huge mistake and would not take accountability. I will never deal with Hyundai again.

I drive 45 minutes when Midland has a Hyundai, just so I can deal with the service center here instead after having constant problems with the local dealer. Customer service is amazing and they will explain costs before proceeding with work. Only issue I had is that they forgot put my spare lug nuts back in my trunk after changing my tires.

Nick sold me my very first car! He was kind, helpful and professional. As this was my first time buying a vehicle I was a bit nervous to start the process, but Nick made it very easy and an enjoyable experience. Thank you again Nick! I love my new car!