Salon Elite

I walked into SALON ELITE with light brown hair and caramel highlights asking for them to be freshened up. After 9 hours and two visits to SALON ELITE, I have very blond hair, orange dark black and blond leopard spots in my hair and two black streaks on each side of my temples with spotty blond sections halfway down the strand. I was told by the hairdresser Tanya how much it was going to cost HER to try and fix HER mistakes. She wouldn't even listen to me, only argued that it looked fine to her, and my only option was to dye my hair dark brown??? She didn't even apologize. I repeatedly asked to speak to the manager Matt, and 5 days later he had the nerve to leave me a message saying I made HIS staff uncomfortable. They REFUSE to correct their mistakes. The worst customer service I have ever had. Matt, you should be ashamed for not even speaking to me, or taking the time to see for yourself what your staff did to my hair before refusing to help fix it. Shame on YOU!!! I will be taking pictures of my hair, posting everywhere, getting it corrected and taking you to court.

I walked into Salon Elite as a first time customer. I received the best haircut and service I have ever had. First, I was greeted warmly by the staff. Rhonda was my stylist. Immediately, she made me feel welcome and appreciated. She was very skilled and cut my hair quickly. Extra perks in service were double shampoo with conditioner including hot towels for my neck. It felt like a spa! I also got some shave oil and a straight razor for the hair on the back of my neck, including another hot towel to finish. Rhonda even offered for me to come in when my neck hair needed maintenance at any time for free! Amazing. The conversation was great, we shared a few laughs and I feel that they took an interest in what I do. Rhonda and the other stylist definitely enjoy their work as they had a positive demeanor throughout. The salon was clean with interesting art work which created a pleasant atmosphere.I highly recommend this salon. These are good, hard working people, they are professional and I have been having great hair days ever since.

Absolutely amazing workers there! As a first time client to Salon Elite, I immediately felt welcomed and comfortable.They did an AMAZING job fixing my very badly dyed and damaged hair. I couldn’t be happier!!Also, they offer head massages and hot towels when rinsing/ washing your hair…absolutely phenomenal place!!

Small, intimate salon. Lauren and Rhonda are wonderful stylists and I wouldn't hesitate to refer someone to this business

Best - most welcoming and thorough service ever received from a salon.I will never go anywhere else!

Amazing talent here. Warm and friendly environment with staff that love their jobs. Rhonda is a colour expert and amazing stylist. I have never once walked out of here with disappointment. She seems to read my mind and knows exactly what I want without even giving her much information! She is very talented and experienced and I highly recommend this salon.

Very happy with the service received here, Lauren is a gem! She has been taking care of my wife's hair (beautiful) for quite a while and we are both happy to go in. You should give it a try!

Lauren has been my hairstylist since 2008 and prior to that my hairstylist in Thunder Bay was Rhonda so I can attest to the fact that they are both great stylists with awesome personalities. Strongly recommended!

Best place for a cut and colour. Love Lauren

I got my hair done here twice and messed up both times. A worker here, I think the owner, is absolutely rude. My friend and sibling were sitting on the bench outdoors of the corner store after buying some snacks and a lady from the hair salon told us to get lost and find a park instead. We were not disturbing her salon nor doing anything but talking and giggling. This is a free country and I can go wherever I’d like, I was costumer of the store next door on the corner store benches. She had no right telling us where to go impolitely. Not very impressed Salon Elite. Do better.